- Monitor and manage assigned portfolio of customer accounts to ensure timely payment collection.
- Contact customers via phone, email, and other communication channels regarding overdue invoices.
- Analyze aging reports and prioritize collection activities based on risk and outstanding balances.
- Investigate and resolve payment discrepancies, billing disputes, and account issues.
- Maintain accurate records of collection activities, customer interactions, and payment commitments.
- Prepare regular reports on collection performance, aged receivables, and cash forecasts.
- Support month-end closing activities related to accounts receivable.
- Escalate high-risk or delinquent accounts to management as required.
- Identify process improvement opportunities to enhance collection efficiency and reduce Days Sales Outstanding (DSO).
- Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
- 2 to 5 years of experience in collections and accounts receivable.
- Strong understanding of accounts receivable processes and collection practices.
- Experience working with ERP systems such as SAP, Oracle or similar platforms.
- Proficiency in Microsoft Excel, including Pivot Tables, VLOOKUP/XLOOKUP, and data analysis.
- Excellent verbal and written communication skills.
- Strong negotiation and problem-solving abilities.
- Attention to detail and ability to manage multiple priorities.
Job description provided by Wood.
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