Assistant Manager - People Shared Services-Employee Lifecycle Management - Global Service Centre

About DP World

• Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for
• people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for
• the customers and communities we serve globally. With a dedicated, diverse and professional team of more
• than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing
• trade further and faster towards a seamless supply chain that’s fit for the future. We’re rapidly transforming
• and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and
• uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain
• solutions that can change the way the world trades.
• What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to
• automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards
• better ways to trade, minimizing disruptions from the factory floor to the customer’s door.

About DP World Global Service Centre

• DP World’s Global Service Centre (GSCs) are key enablers of growth delivering standardization, process
• excellence and expertise, and automation in areas of Finance, Freight Forwarding, Marine Services,
• Engineering and Human Resources, helping accelerate DP World’s growth and business transformation. As
• we experience exponential growth, there has never been a more exciting time to join us. Discover your next
• role here and change what's possible for everyone! As an equal employer that recognizes and values diversity
• and an inclusive culture, we empower and up-skill our people with opportunities to perform at their best. Join
• us and be part of an amazing team that is transforming the future of world trade.

Role Purpose

• This role is responsible for managing seamless operations from onboarding to offboarding as a HR operations
• Asst. Manager within the Shared Service Centre. The candidate will have a deep understanding of HR
• processes, strong operational focus, and the ability to drive efficiency and compliance in all stages of HR
• operations.
• Designation: Assistant Manager - People Shared Services-Employee Lifecycle Management - Global Service

Centre

Base Location: Navi Mumbai

Reporting to: Manager - HR - GSC

Key Role Responsibilities

Deliverables

•  Manage HR documentation and maintain accurate employee records in the HRIS, coordinating with relevant
• departments to ensure smooth operations.
•  Address employee queries related to HR policies, benefits, and payroll, providing timely and professional
• support.
•  Ensure compliance with legal and internal HR policies, preparing reports and supporting audits and reviews.
•  Identify process improvement opportunities, recommend solutions, and collaborate with cross-functional
• teams on strategic HR projects.

Employee Life Cycle (ELC)

•  Ensure accurate and timely updates of employee records in the HRIS, including changes in position, salary,
• and status, while maintaining compliance with company and legal regulations.
•  Administer HR policies and procedures related to attendance, conduct, and other employee matters, ensuring
• proper documentation and adherence.
•  Collaborate with payroll and finance teams to ensure the accurate processing of compensation, deductions,
• and other employee-related financial transactions.

Exit (Offboarding)

•  Follow up with relevant departments to ensure the return of company property, clearances, and completion of
• all necessary exit documentation.
•  Calculate the final settlement (FNF), including unused leave, severance (if applicable), and other entitlements.
•  Review final settlement details with the finance team to ensure accuracy and compliance with company
• policies.
•  Coordinate with payroll to ensure the timely processing of final payments and benefits, ensuring all exit
• related financial matters are settled.

Skills & Competencies

•  8-10 years of experience in HR operations, with a focus on managing the Hire to Retire process.
•  Proven experience working with HRIS and other HR-related software.
•  Exposure to transition/offshoring of HR Operations activities would be preferred
•  Strong administrative and organizational skills - Manage tasks, maintain accurate records, and support daily
• operations effectively. Ability to prioritize tasks, manage time efficiently, and maintain a well-organized work
• environment to ensure smooth business operations.
•  Strong communication skills- Strong communication and interpersonal skills to interact effectively with
• employees at all levels and foster positive relationships.
•  Tech Skills - Proficiency in Oracle and / or SuccessFactors HCM.SAP and / or Darwin Box
•  Proficiency in managing HR operation activities - Manage and oversee global HR operations, ensuring
• consistent HR processes, policies, and practices across multiple regions, while adapting to local regulations
• and cultural differences.
•  Attention to detail and accuracy - Detail-oriented and accurate, with a strong focus on precision and ensuring
• the highest quality of work in all tasks and deliverables. Ability to maintain attention to detail while managing
• multiple tasks, ensuring all information and processes are error-free and meet organizational standards.
•  Strong collaborat or with the ability to work effectively in a team environment, contributing ideas and
• supporting colleagues to achieve common goals. Excellent multitasking skills, with the ability to manage
• multiple priorities simultaneously while maintaining high-quality work and meeting deadlines.

Education & Qualifications

 Bachelor’s degree in any discipline