Job responsibilities
- Drafting / designing and then disseminating SOP for Consumer Bank (Liabilities) division of Bank which includes all product led, tech changes, Branch transformation & regular operations, regulatory changes across all products under Consumer Bank.
- Responsible for identification and review of existing processes for revision/updation.
- Collaborate with multiple stakeholders like Compliance / Risk / Product / Legal / OPS etc. to gather information. for any changes/inputs
- Co-ordinate with all stakeholders to seek sign off on approach. Post sign off, amend / create SOP and circulate the same for approval
- Responsible for ensuring that implementation & roll out of process within defined TAT of Bank
- Handling query desk for quick resolution of queries / clarifications raised by channel
- Providing tailor made solution to Branches for specific business requirements.
- Provide assistance to product / operations /management.
Job Requirements
- Graduate with 7+ yrs experience in drafting SOPs for Consumer Bank (Liabilities) products like Savings account, Fixed Deposits, Trade Finance, Branch Banking operations etc.
- Ability to decode / interpret regulatory guidelines and drive implementation within the timeline prescribed by regulator
- Strong communication and collaborative skills
- Good analytical skills with an eye for detail
- Should be able to think proactively for process changes from Business Process Re-engineering perspective
- Should be aware of competitive practices as well as customer journey map
- Knowledge of Regulatory Guidelines
Job description provided by Kotak Mahindra Bank.
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