Key Responsibilities
Business Development
- Drive sourcing of loans, liability products, and other banking products through the BC network.
- Identify, recruit, and onboard new Business Correspondents in the assigned territory.
- Expand market penetration and increase customer acquisition.
- Achieve monthly, quarterly, and annual business targets.
Relationship Management
- Build and maintain strong relationships with BC partners and key stakeholders.
- Provide regular support and guidance to BCs on product offerings and sales processes.
- Conduct periodic visits to BC locations to ensure business growth and service quality.
Portfolio Management
- Monitor portfolio health and ensure quality sourcing.
- Track delinquency and coordinate for collections and recovery activities.
- Analyze business performance and implement corrective actions where necessary.
Training & Capability Building
Conduct product, process, and compliance training for BC partners and their staff.
Ensure BCs are updated on policy changes, new products, and regulatory requirements.
Compliance & Governance
- Ensure adherence to bank policies, RBI guidelines, and operational procedures.
- Monitor KYC, documentation, and customer onboarding processes.
- Conduct audits and reviews of BC outlets as per prescribed guidelines.
Reporting & MIS
- Prepare and submit business performance reports and territory MIS.
- Track target achievement, productivity, and operational metrics.
- Maintain accurate records of customer acquisitions and BC performance.
Key Requirements
Education
Graduate in any discipline.
MBA/PGDM preferred.
Experience
10-16 years of experience in sales, relationship management, microfinance, business banking, rural banking, or financial inclusion.
Experience in managing channel partners or Business Correspondents preferred.
Skills Required
- Strong sales and relationship management skills.
- Good understanding of banking products and processes.
- Excellent communication and negotiation abilities.
- Strong analytical and problem-solving skills.
- Ability to manage multiple stakeholders and drive execution.
- Proficiency in MS Excel and reporting tools.
Job description provided by Kotak Mahindra Bank.
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