- A Solutions Manager – Affluent delivers customised CMS and digital banking solutions for affluent clients while driving revenue, product adoption, and service quality.
- Ensures seamless client onboarding by coordinating across internal teams and validating solution readiness.
- Monitors performance of implemented solutions to maintain reliability and client satisfaction.
- Identifies cross‑sell and up‑sell opportunities across cash management, digital banking, and investment products.
- Collaborates closely with compliance and technology teams to uphold regulatory standards and solution integrity.
- Resolves client issues promptly through proactive communication and structured problem‑solving.
- Supports continuous improvement initiatives that enhance client experience and strengthen long‑term relationships.
Job description provided by Kotak Mahindra Bank.
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