Job Description: Elite Banker - Household (Outbound)
Job Purpose
To acquire and manage High-Net-Worth (HNW) and affluent household relationships through outbound sales activities, deepen existing customer relationships, and drive growth in liabilities, investment, insurance, and wealth products.
Key Responsibilities
- Generate and acquire new affluent/HNI household customers through outbound prospecting, referrals, and market mapping.
- Source and grow CASA, Term Deposits, and other liability products from targeted customer segments.
- Cross-sell wealth management products including Mutual Funds, Insurance, Bonds, Structured Products, and Portfolio Solutions.
- Build and manage a portfolio of elite banking customers while ensuring superior service standards.
- Identify financial needs of household customers and recommend suitable banking and investment solutions.
- Conduct customer meetings, relationship reviews, and portfolio discussions to enhance wallet share.
- Achieve monthly and quarterly targets on acquisition, revenue, liabilities, and cross-sell parameters.
- Ensure compliance with regulatory guidelines, KYC, AML, and internal banking policies.
- Collaborate with branch, investment, and product teams to deliver comprehensive financial solutions.
- Maintain accurate customer records and sales activities in CRM systems.
Eligibility Criteria
- Graduate/Postgraduate in any discipline.
- 2-8 years of experience in Retail Banking, Affluent Banking, Wealth Management, or Liabilities Sales.
- Proven experience in customer acquisition and relationship management.
- AMFI/NISM certification (preferred).
- Strong understanding of banking, investments, and insurance products.
Key Skills
Relationship Management
Wealth & Investment Advisory
Liabilities Acquisition
Outbound Sales & Prospecting
Customer Portfolio Management
Negotiation & Influencing Skills
Market Mapping & Lead Generation
Communication & Presentation Skills
Job description provided by Kotak Mahindra Bank.
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