Senior Consultant Risk & Control Partnering

We're offering an exciting opportunity to join the Group Customer & Communications (GCC) Risk team, supporting our purpose of Banking, but fairer, more rewarding and for the good of society.

As a Senior Risk Partner, you'll provide expert risk leadership across a broad and evolving area of the business that includes Customer Vulnerability, Customer Strategy, Customer Propositions, Modelling, Data and Insights. Working at the heart of strategic decision-making, you'll partner with senior leaders to help ensure risk is understood, managed effectively and considered alongside customer, commercial and regulatory outcomes.

This is a high-profile role offering exposure to senior leadership, regulatory developments, strategic initiatives and complex business challenges. You'll have the opportunity to influence key decisions, strengthen risk management capability and make a meaningful contribution to both customer and business success.

We are happy to consider flexible working approaches to help you perform at your best.

The working hours (per week) for this role can be between 28 and 35 hours.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon, Bournemouth, Glasgow or London office. If you’re based at our Glasgow office, this will apply from 1 April 2027 and ahead of that there will be a need to regularly connect with colleagues for collaboration events.If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

Whilst these locations are where we are primarily looking to fill the role, if you’re an internal applicant based in a different location we would welcome your application and if successful, your hiring manager will provide further details on how this could work for this specific role.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.

If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.

What you’ll be doing

As the Senior Risk Partner for a key area within Group Customer & Communications, you'll work closely with a Director and their leadership team to provide risk oversight, advice and constructive challenge, helping them make informed decisions and deliver good customer outcomes. You'll support the identification, assessment and management of risks across business activities, strategic initiatives and change programmes, ensuring risk and control considerations are embedded throughout.

You'll review existing processes, controls and operating practices against internal policies, regulatory requirements and industry standards, identifying opportunities to strengthen the control environment and improve risk management capability. You'll work with stakeholders across GCC to develop practical solutions, support process improvements and drive the delivery of actions that address control weaknesses and emerging risks.

You'll also support reviews carried out by Internal Audit, Compliance & Regulatory Affairs, first line assurance teams and regulators, analysing findings and helping stakeholders respond effectively. Alongside this, you'll share your expertise across the wider team, supporting the development of risk capability and promoting a strong and sustainable risk culture.

About you

As a minimum you’ll have

Experience working within financial services, ideally in a first line risk environment

Experience providing risk and control advice to business stakeholders in a customer-focused environment

A track record of influencing and constructively challenging senior stakeholders to support informed decision-making

Experience assessing risk impacts and recommending actions that balance customer, commercial and regulatory requirements

The ability to identify control weaknesses, emerging risks or process gaps and recommend appropriate improvements

Experience conducting or contributing to reviews against policies, regulatory requirements, controls or risk frameworks

Experience presenting complex risk issues, findings and recommendations to senior audiences

Evidence of managing multiple priorities and delivering high-quality outcomes within agreed timescales

Experience supporting audit, assurance, compliance or regulatory reviews and responding to associated findings and actions

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

25 days holiday, pro rata

Private medical insurance

A highly competitive pension to help you build a strong foundation for retirement

Access to an annual performance-related bonus

Training and development to help you progress your career

A great selection of additional benefits through our salary sacrifice scheme

Life assurance to provide peace of mind for you and your loved ones in the event of your death

Wellhub – access to a range of free and paid options for health and wellness

Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

• If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.
• We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
• Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data, please read our Privacy policy.
• If you want to find out more about using AI in our recruitment process, please read more here.

Disability Confident

We’re not just guided by data, we’re driven by the real experiences of our people. We’re a Disability Confident Level 3 Leader, the highest level.

That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we’re here to support you. If you need any additional support throughout your application journey, email our team at Recruitment Support.

Apply safely with Nationwide

Recruitment scams can look convincing, so take a moment to check the role is listed on our official careers site and read our guidance on Don’t be conned by a job scam.

The hiring manager for this role is Leanne Harrison, and the main recruitment contact is Ola Crown.

Please note that should you be successful in securing this role, the job title on our internal systems will be Consultant Senior Risk and Control Partnering.