Senior Economic Crime Investigator

Join Nationwide as a Senior Economic Crime Investigator and play a vital role in protecting our members from fraud, financial crime and emerging threats. Working within our specialist money mule prevention and investigation team, you’ll lead complex investigations, uncover suspicious activity and help safeguard vulnerable customers from financial harm. Every case is different, giving you the opportunity to make a real impact while helping to protect member trust and strengthen our response to economic crime.

This is an exciting opportunity for an experienced economic crime professional who enjoys solving complex problems and making informed decisions in high-risk situations. You’ll act as a key source of support and expertise for investigators across the team, taking ownership of escalations, allocating work, coaching colleagues and promoting best practice. Alongside investigating sophisticated money mule and fraud cases, you’ll use your judgement, attention to detail and customer-focused approach to deliver fair, well-reasoned outcomes that balance member protection with regulatory and legal requirements.

If you thrive in a fast-paced environment, are confident handling challenging investigations and want to use your expertise to make a meaningful difference, this role offers the chance to develop others, influence decision-making and contribute to a safer financial future for our members.

You will work 35 hours per week, Monday to Friday, covering operational hours between 8am and 8pm on a four-week rotating shift pattern. Shifts are 8:00–16:00, 9:00–17:00, 10:00–18:00 and 12:00–20:00. You will also be required to work one in four weekends between 8am and 8pm, with time off in lieu provided for weekend working.

This is a 18-month secondment opportunity.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll be located at our nearest regional office or hub. There will be a need to regularly connect with colleagues for collaboration and in some locations you’ll be expected to spend at least two days a week, or if part time you'll spend 40% of your working time, in the office. If your application is successful, your hiring manager will provide further details on how this works.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.

If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.

What you’ll be doing

As a Senior Economic Crime Investigator, you’ll play a key role in protecting Nationwide and its members from financial crime by identifying, investigating and disrupting money mule activity. Managing complex and sensitive cases, you’ll assess alerts and fraud reports involving witting and unwitting mules, vulnerable customers and potential scam victims, using strong investigative judgement to make well-reasoned decisions that prioritise customer protection while meeting regulatory and legal requirements.

Beyond your own investigations, you’ll be a trusted subject matter expert, supporting colleagues through coaching, guidance and quality assurance feedback to help build confidence and capability across the team. Working closely with the Team Manager and partnering with teams across the wider Group, you’ll share your expertise, influence best practice and contribute to strengthening Nationwide’s approach to tackling economic crime. This is an opportunity to combine specialist investigation work, problem-solving and leadership, making a meaningful impact while helping others develop and succeed.

About you

To be successful in this role, you'll bring

Proven experience in economic crime, financial crime or fraud investigations, with a strong understanding of money mule prevention and investigation, including assessing cases involving witting and unwitting mules, vulnerable customers and scam victims

Demonstrable experience managing complex, high-risk or sensitive investigations, making sound decisions that are evidence-based, well-documented and compliant with regulatory and legal requirements

Solid investigative, analytical and problem-solving skills, with exceptional attention to detail and the ability to identify risks, assess impacts and determine appropriate outcomes

Experience conducting fraud investigations, particularly where customer safeguarding, vulnerability and financial harm are key considerations

The ability to work effectively in a fast-paced, alert-driven environment, prioritising workload and managing time-critical or high-profile cases with confidence and accuracy

Experience coaching, mentoring or supporting colleagues, providing guidance and constructive feedback to help develop capability, consistency and confidence within a team

Excellent stakeholder management and communication skills, with the ability to collaborate across teams, influence decisions and contribute to protecting customers and the organisation from economic crime

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

25 days holiday, pro rata

Private medical insurance

A highly competitive pension to help you build a strong foundation for retirement

Access to an annual performance-related bonus

Training and development to help you progress your career

A great selection of additional benefits through our salary sacrifice scheme

Life assurance to provide peace of mind for you and your loved ones in the event of your death

Wellhub – access to a range of free and paid options for health and wellness

Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

• If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.
• We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
• Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data, please read our Privacy policy.
• If you want to find out more about using AI in our recruitment process, please read morehere.

Disability Confident

We’re not just guided by data, we’re driven by the real experiences of our people. We’re a Disability Confident Level 3 Leader, the highest level.

That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we’re here to support you. If you need any additional support throughout your application journey, email our team at Recruitment Support.

Apply safely with Nationwide

Recruitment scams can look convincing, so take a moment to check the role is listed on our official careers site and read our guidance onDon’t be conned by a job scam.

The hiring manager for this role is Glenn Proctor, and the main recruitment contact is Lorraine Ifil.