Snr Systems Specialist (Core)

We’re looking fora Senior Systems Specialists (Core) with experience of working in an IT support role. In this fast-paced IT technical environment, no two days are ever the same. You’ll work alongside a team of IT specialists on one of our rotating 24-hour shifts and help identify and lead the resolution of major IT system incidents.

This is a 12-month secondment opportunity.

This role operates on a 24/7 shift pattern of 3 days on (07:20 – 19:30) and 3 days off & 3 nights on (19:20 – 07:30) then 3 nights off.

This role includes an additional shift allowance of £9,200 per annum.

For this role you will be based onsite at our Swindon office. If your application is successful, the hiring manager will provide further details on how this works.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.

If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.

What you’ll be doing

You will be responsible for monitoring and responding to IT incidents across a wide range of business-critical systems and services, including Mainframe Systems, Payments Platforms, SAP Core Banking, Internet Banking, Mobile Banking Applications, Retail Front and Back Office systems, Cloud Services, and Fraud Detection Systems.

Working within defined service levels, you will investigate and resolve incidents promptly, ensuring minimal disruption to member-facing and operational services. Where necessary, you will escalate complex issues to third-line support teams while maintaining clear communication and ownership throughout the incident lifecycle.

In addition to providing first and second-line technical support, you will play a key role in service restoration during major incidents, supporting the ECC management team with technical expertise and guidance. You will contribute to incident triage, assist with decision-making during service-impacting events, and provide technical input during change implementations.

About you

As a minimum requirement, you’ll have

Experience providing first and second line support to several of our key business systems, you’ll need to have good operational knowledge of at least one of the following: Unisys, SAP or Windows server technologies

Ability to interpret technical language and navigate complex systems. It is essential that you can work as part of a team and are proactive in your approach to your work

Be able to demonstrate you have an excellent eye for detail and have the patience to mentor less experienced team members

Experience of working within a high-pressure environment at times

Experience of operational change management with the ability to prioritise and manage workload

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

25 days holiday, pro rata

Private medical insurance

A highly competitive pension to help you build a strong foundation for retirement

Access to an annual performance-related bonus

Training and development to help you progress your career

A great selection of additional benefits through our salary sacrifice scheme

Life assurance to provide peace of mind for you and your loved ones in the event of your death

Wellhub – access to a range of free and paid options for health and wellness

Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

• If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.
• We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
• Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data, please read our Privacy policy.
• If you want to find out more about using AI in our recruitment process, please read more here.

Disability Confident

We’re not just guided by data, we’re driven by the real experiences of our people. We’re a Disability Confident Level 3 Leader, the highest level.

That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we’re here to support you. If you need any additional support throughout your application journey, email our team at Recruitment Support.

Apply safely with Nationwide

Recruitment scams can look convincing, so take a moment to check the role is listed on our official careers site and read our guidance on Don’t be conned by a job scam.

The hiring manager for this role is Jack Edmonds, and the main recruitment contact is Ashley Dodds.