Project Manager

We have an exciting opportunity for an experienced Project Manager to join our Economic Crime AI programme, leading technology-enabled change from initiation through to operational implementation and benefits realisation. You will bring together business, operational and technology teams across the UK, working closely with our delivery partners in India to create shared clarity, maintain momentum and deliver measurable outcomes.

We are looking for a Project Manager who combines strong delivery discipline with excellent communication and relationship-building skills. You will be comfortable working in a fast-paced and sometimes ambiguous environment, bringing structure to complex situations, constructively challenging where required and remaining calm and credible under pressure.

You will need a strong understanding of business and operational change, alongside the ability to work confidently with technology teams. You will translate technical delivery into clear operational impacts, readiness and implementation plans, while maintaining robust governance and actively managing risks, issues and dependencies. Your focus will be on delivering safe, well-controlled AI change that supports our strategy and improves outcomes for customers and colleagues.

As Project Manager for AI Delivery, you will manage end-to-end projects across our Economic Crime AI portfolio. You will coordinate business readiness, operational implementation and technology delivery, ensuring that scope, outcomes, milestones, dependencies, decisions and accountabilities are clearly understood.

You will build trusted relationships across a geographically dispersed team, working with stakeholders in the UK and our partners in India. Acting as the connection between operational and technology teams, you will translate complex delivery activity into clear business impacts, implementation requirements and decisions.

You will work in a fast-paced environment where priorities may change and information will not always be complete. You will bring structure and direction to ambiguous situations, communicate clearly with different audiences and constructively challenge plans, assumptions and decisions where these could affect successful delivery. You will maintain momentum without compromising governance or control, escalating concerns early and presenting clear, evidence-based options and recommendations to programme and senior governance forums.

We are happy to consider flexible working approaches to help you perform at your best.

The working hours (per week) for this role can be between 30 and 35 hours.

This is a 12-month secondment opportunity.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon, London or Northampton offices. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.

If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.

What you’ll be doing

You will lead projects through the full delivery lifecycle, creating clear and realistic plans and coordinating activity across business, operational, technology and partner teams. You will build trusted relationships, bring people together around shared outcomes and communicate complex information in a clear and straightforward way.

You will establish effective governance and actively manage risks, issues, assumptions, dependencies and decisions through to resolution. Working closely with operational and technology teams, you will translate technical delivery into business impacts and coordinate readiness, testing, implementation, transition and adoption. You will remain calm and pragmatic under pressure, constructively challenging where needed, resolving blockers and escalating decisions at the right time.

About you

You will have

Demonstrable experience of managing projects through the full delivery lifecycle, from initiation and planning through to implementation, transition and benefits realisation, with evidence of achieving measurable outcomes

Strong business and operational change experience, with the ability to assess impacts and coordinate readiness, testing, implementation and adoption across operational teams.

Experience of delivering technology-enabled change and working confidently with technology teams, including translating technical activity, dependencies and risks into clear operational impacts and actions

Excellent written and verbal communication and stakeholder-management skills, with evidence of building trust, adapting your approach to different audiences and influencing colleagues at all levels.

Demonstrable experience of working in a fast-paced or ambiguous delivery environment, bringing clarity to complex situations, managing competing priorities and remaining calm and effective under pressure.

Strong project-management discipline, including planning, governance, status reporting, risk and issue management, dependency management and clear escalation to senior leadership.

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

25 days holiday, pro rata

Private medical insurance

A highly competitive pension to help you build a strong foundation for retirement

Access to an annual performance-related bonus

Training and development to help you progress your career

A great selection of additional benefits through our salary sacrifice scheme

Life assurance to provide peace of mind for you and your loved ones in the event of your death

Wellhub – access to a range of free and paid options for health and wellness

Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

• If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.
• We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
• Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data, please read our Privacy policy.
• If you want to find out more about using AI in our recruitment process, please read more here.

Disability Confident

We’re not just guided by data, we’re driven by the real experiences of our people. We’re a Disability Confident Level 3 Leader, the highest level.

That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we’re here to support you. If you need any additional support throughout your application journey, email our team at Recruitment Support.

Apply safely with Nationwide

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The hiring manager for this role is Holly Whitby and the main recruitment contact is Bhavit Panchmatia.