Change Consultant

Our Transformation and Knowledge team is a vibrant, supportive, and high-performing community of change professionals who are passionate about delivering meaningful outcomes for our customers, colleagues, and the Society (both Nationwide and Virgin Money). We foster a collaborative culture where ideas are encouraged, achievements are celebrated, and everyone is empowered to make a difference. Working closely with colleagues across Retail, Group Customer Operations, and the wider organisation, you'll be part of a team that values innovation, continuous improvement, and shared success.

As part of Business Services, you'll work alongside experts in Workforce Capacity & Planning, Training, and Customer Journey Management, giving you the opportunity to build a broad network, share knowledge, and gain valuable insight into different areas of the business. We pride ourselves on creating an environment where colleagues feel supported to develop, challenge themselves, and grow their careers while contributing to some of Nationwide's most important strategic initiatives.

In this role, you'll lead and support a range of business change initiatives, helping to deliver improvements that enhance customer experiences, strengthen operational effectiveness, and support Nationwide's long-term strategy.

We are happy to consider flexible working approaches to help you perform at your best.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll be located at our nearest regional office or hub. There will be a need to regularly connect with colleagues for collaboration and in some locations you’ll be expected to spend at least two days a week, or if part time you'll spend 40% of your working time, in the office. If your application is successful, your hiring manager will provide further details on how this works.

Virgin Money is now part of Nationwide

Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years.

You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.

If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.

What you’ll be doing

Working alongside Change Managers and Senior Change Managers, you'll support the delivery of business change across Nationwide's Retail and Group Customer Operations division. You'll scope, impact assess, plan, implement, and embed small to medium-sized change initiatives, while leading the delivery of smaller projects across a diverse range of Retail teams, including Branch Network, Telephony, Digital, Complaints, Fraud, AML, and colleagues across both Nationwide and Virgin Money.

Using your business change expertise and stakeholder management skills, you'll define project approaches, assess impacts, develop delivery plans, and ensure initiatives remain aligned with strategic objectives and business priorities. Building strong relationships across the organisation, you'll influence stakeholders to achieve successful outcomes and secure the support needed to deliver lasting change.

You'll operate within established governance frameworks, proactively managing risks, issues, and dependencies, while using tools such as Jira, Confluence, SharePoint, and Microsoft Office to track progress and provide project reporting. You'll assess the impact of change on operational teams, support implementation activities, develop business cases, and help ensure benefits are realised.

You'll also contribute to the design and implementation of compliant processes that meet FCA and regulatory requirements, ensuring solutions are practical, effective, and aligned with Nationwide's strategy and risk appetite.

About you

As a minimum you’ll have

Demonstrable experience delivering business change initiatives from planning through to adoption and embedding

Proven ability to conduct stakeholder analysis, change impact assessments and business readiness activities

Strong analytical skills, with experience creating, interpreting and presenting Management Information (MI) to measure change adoption, identify trends, track performance and inform continuous improvement opportunities

Experience applying recognised change management methodologies, such as Prosci ADKAR, Kotter or equivalent

Excellent organisational, planning and communication skills linked to delivering change

Strong stakeholder management skills, with the ability to influence and challenge effectively at all levels, including senior leadership

Experience managing multiple priorities within a fast-paced project environment.

Advanced Microsoft PowerPoint and proficient Excel skills

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

25 days holiday, pro rata

Private medical insurance

A highly competitive pension to help you build a strong foundation for retirement

Access to an annual performance-related bonus

Training and development to help you progress your career

A great selection of additional benefits through our salary sacrifice scheme

Life assurance to provide peace of mind for you and your loved ones in the event of your death

Wellhub – access to a range of free and paid options for health and wellness

Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

• If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.
• We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
• Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data, please read our Privacy policy.
• If you want to find out more about using AI in our recruitment process, please read more here.

Disability Confident

We’re not just guided by data, we’re driven by the real experiences of our people. We’re a Disability Confident Level 3 Leader, the highest level.

That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we’re here to support you. If you need any additional support throughout your application journey, email our team at Recruitment Support.

Apply safely with Nationwide

Recruitment scams can look convincing, so take a moment to check the role is listed on our official careers site and read our guidance onDon’t be conned by a job scam.

The hiring manager for this role is Gregor Ballard, and the main recruitment contact is Kirsty Packer.