Flexible Benefits Design Consultant

This is an exciting opportunity to join a growing and dynamic Flexible Benefits Consulting team, working directly with clients to shape and deliver solutions that enhance their employee benefits offering.

In this varied, client-facing role, you’ll work closely with Client Managers and play a key part in the design, implementation and ongoing delivery of flexible benefit programmes, supported by WTW’s proprietary benefits enrolment technology.

You’ll be involved across the full client journey, from scoping and gathering requirements through to system testing, communications, data analysis and renewals. Importantly, this isn’t just a delivery role. You’ll use your insight and understanding of client needs to develop recommendations, solve problems and support informed decision-making, giving you broad exposure to both consulting and benefits technology.

The Role

Design

• Working with Clients, Consultants, Client Managers, Systems Configuration, Broking teams, and benefits providers to agree and document:
• The client benefit design and build requirements in the Benefits Requirements Specification
• The website content requirements in line with benefit design and client requirements, including collation of benefit provider information and policy documents
• The supporting requirements such as branding and system email requirements

Communication

Working with clients to agree their communication needs. Drafting of employee communication materials such as targeted emails and benefit guides

Data

Preparing data for legacy benefit selections in line with design requirements and system configuration, and other ad hoc data files as required at implementation

Undertaking data analysis including completion of the engagement and benefit take-up stats following the enrolment window

Testing

• Help to define test strategies to ensure internal teams and clients complete effective system testing
• Undertake design functionality system testing and resolve issues with the System Configuration team prior to handover to client.
• Co-ordinate client feedback and issue resolution during client testing
• Client management support
• Point of contact for design queries raised by the client, administration, broking and configuration teams, escalating to the Client Managers as appropriate
• Support and preparation for project kick-off and planning meetings
• Support the team with project scope documentation defining agreed changes and fees
• Participate in regular internal and client meetings/calls as appropriate
• Provide input into change control processes, helping to identify required effort, risks and mitigating actions

Internal Support

• Support the effective operation of the Design Consulting team by sharing knowledge, ideas and solutions and identifying areas where internal processes/the service to clients can be improved
• Assist in other flexible benefit consulting projects when required
• Support and contribute to revenue growth opportunities within the flexible benefits consulting team

What you’ll bring

• Ideal experience in flexible benefits/employee benefits
• Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Good analytical and numerical reasoning skills
• Able to document detailed client requirements in system design specifications
• Strong communication skills, both written and verbal and able to articulately adapt style to suit the purpose and audience
• Excellent planning, time management and organisation skills with the ability to work to deadlines
• Able to work quickly, but accurately in a professional environment.
• Able to learn quickly, use own initiative and organise own workload effectively
• Prepared to put in the extra effort when needed to meet challenging deadlines
• Demonstrate a ‘can do’ attitude, overcoming any problems as they arise
• Prepared to show initiative where appropriate, but equally prepared to take instructions from others to contribute to projects across the whole department
• Provide an efficient, professional service delivery to meet all client’s needs and promote the WTW brand
• Develop a strong knowledge of the UK benefits market and client’s flexible benefits scheme design and requirements
• Communicate effectively with clients via email and calls and develop excellent client relationships
• Work collaboratively with colleagues across different teams within the Health and Benefits line of business and the wider organisation

What we offer

Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.

We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.

Equal Opportunity Employer

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email [email protected]