Workforce Management Lead

The Workforce Management Lead is part of a small team responsible for managing and optimising Heathrow’s end-to-end workforce planning controls and governance. This work provides an accurate, continuous view of the organisation’s workforce and capabilities, enabling informed strategic workforce decisions.

The role has a strong operational focus, including the day-to-day running and maintenance of workforce planning controls. It also plays a key role in supporting the implementation of large-scale people, OD/OE programmes, as well as embedding new technologies and automation. In addition, the role will drive best practice in how Heathrow delivers this critical OE function.

By maintaining a clear and robust understanding of workforce and organisational analytics, the business is better equipped to make strategic workforce planning decisions that support the delivery of Heathrow’s business vision.

Own and evolve workforce planning controls and governance to maintain a real-time, accurate view of Heathrow’s organisation

Maintain and continuously update the organisation baseline, working with HRBPs, Reward and Data teams to ensure data accuracy (incl. contingent labour and temporary roles)

Facilitate role change governance processes, ensuring high-quality information supports effective decision-making

Deliver workforce planning input into the Business Planning process, including timelines, governance, reporting and alignment with Finance

Ensure alignment between HR data, the organisation baseline and people cost models in partnership with Finance

Drive continuous improvement, simplification and systemisation of workforce planning tools, processes and reporting, incorporating external best practice and trends

Provide data-led insights and analysis to identify workforce trends and inform strategic workforce planning

Support delivery of organisation design, effectiveness and large-scale people change programmes

Proven strong Excel and data skills, and some experience of (or ability to learn) data visualisation tools such as Power bi.

Personal flexibility, agility and resilience to adapt to changing organisational needs.

Strong collaboration and communication skills and the ability to build relationships across the business, an ability to challenge appropriately and to be able to hold others to account.

Excellent data skills and an analytical mindset, with the ability to interpret and present data in an engaging and meaningful way to various stakeholders including to Directors.

Self-starting and a problem solver who can identify and develop opportunities to improve ways of working and actively seeks learning and knowledge to help develop both personal and organisational knowledge.

Extremely well organised with excellent time management skills and the ability to manage multiple priorities and meet deadlines in a fast-paced environment.

Have an aptitude to be able to understand and learn new specialist workforce management tools.

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