Martech Manager (Delivery & Orchestration) Open Cross-Brand Role

Open Cross-Brand Role - Martech Manager - Delivery & Orchestration – Hybrid Working London and Home

At Sainsbury's, we're focused on creating better, more connected experiences for our customers. As Martech Manager - Delivery & Orchestration, you'll play a key role in making that happen by ensuring our marketing technology capabilities are successfully adopted, activated and translated into meaningful customer and commercial outcomes.

Working across Marketing, Loyalty, Retail Media, Digital Product, Engineering, Analytics and Technology teams, you'll bring together people, processes and platforms to turn strategy into execution. You'll help ensure that customer journeys feel connected across channels, personalisation becomes part of everyday customer experiences, and new capabilities are delivered in a way that creates real value for both customers and the business.

This role isn't about owning individual platforms. It's about bringing teams together, unlocking capability, and ensuring our Martech investments help us move faster, make better decisions and create great experiences that our customers value.

What I need to do

Journey Orchestration

• Help shape and evolve our customer journey orchestration capability across Sainsbury's.
• Work with teams across Marketing, Digital, Loyalty and Product to create more connected customer experiences.
• Ensure we have clear priorities, governance and ways of working that support customer-centric decision making.

Lifecycle Capability

• Lead the development of lifecycle marketing capabilities across acquisition, onboarding, engagement, retention and reactivation.
• Ensure customers receive relevant and timely experiences throughout their relationship with Sainsbury's.
• Support teams in making the most of the tools and capabilities available to them.

Personalisation Roadmap

• Define and prioritise opportunities to improve personalisation across our digital and marketing channels.
• Help translate customer insight and data into experiences that feel more relevant and valuable.
• Partner with Product, UX, CRM and Loyalty teams to bring personalisation opportunities to life.

Cross-Channel Activation

• Work closely with teams across PPC, SEO, Paid Social, CRM, Loyalty, Retail Media, App and Ecommerce to create joined-up customer experiences.
• Encourage collaboration and consistency across channels
• Support the adoption of new Martech capabilities across the organisation.

Use Case Delivery

• Lead the delivery of high-value Martech initiatives, strategic programmes and innovation opportunities.
• Prioritise activity based on customer value, commercial impact and strategic alignment.
• Support experimentation and help bring new ideas and capabilities into the business.

Commercial Value Realisation

Build clear business cases and success measures for Martech initiatives.

Ensure investments translate into measurable outcomes for customers and the business.

Stakeholder Management

• Build strong relationships across Marketing, Product, Engineering, Data teams.
• Act as a trusted partner and advisor, helping teams understand how technology can enable better customer and business outcomes.
• Success measures

Success in this role will be reflected through

• Increased adoption of journey orchestration capabilities
• Greater personalisation across customer touchpoints.
• Faster delivery of campaigns and customer experiences.
• Increased commercial value generated through Martech initiatives.
• Improved customer experience and engagement outcomes.
• Strong stakeholder relationships and collaboration across teams.
• Increased utilisation of Martech capabilities across the organisation.

What I need to show

• A passion for improving customer experiences.
• Strong stakeholder management and influencing skills.
• The ability to bring people together around a shared outcome.
• Commercial awareness and an outcome-focused mindset.
• Confidence working across multiple teams and priorities.
• The ability to simplify complexity and communicate clearly.
• Leadership, curiosity and a proactive approach to getting things done.

What I need to know

• Customer journey orchestration and lifecycle marketing.
• CRM, loyalty and customer engagement ecosystems.
• Personalisation approaches and technologies.
• Customer activation and marketing channels.
• Cross-functional delivery in complex organisations.
• Agile and product-led ways of working.
• Business case development and benefit realisation.
• How technology, data and customer experience work together to drive business outcomes.

Essential Criteria

• Cross-functional delivery experience in complex organisations.
• Experience of CRM, loyalty and customer engagement ecosystems.
• Team management and leadership experience.
• Experience of customer activation and marketing channels.
• Strong stakeholder management and influencing skills.

#marketing

#LI-JH1

We’d all like amazing work to do, and real work-life balance. That’s waiting for you at Sainsbury’s. We’re one of the biggest supermarkets in the UK, with one of the largest retail websites. So marketing here happens at scale. We move faster than you might expect too, across Brand Planning, Brand Comms and Creative, Digital Marketing, CRM and Loyalty, Nectar 360 and Insights. With more people shopping with us every week, there are more interactions, more moments to connect.

And thanks to data and insight, we understand our customers in a way few others can. We work alongside incredible brand partners and some of the best agencies in the industry. So if you’re passionate about learning, growing and experiencing new teams, come and explore it all with us.

We are committed to being a truly inclusive retailer so you’ll be welcomed whoever you are and wherever you work. Around here, there’s always the chance to try something new — whether that’s as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we’ll also offer you an amazing range of benefits. Here are some of them:

Starting off with colleague discount, you'll be able to save 10% on your shopping online and instore at Sainsbury's, Argos, TU and Habitat, and we regularly increase the discount to 15% at points during the year. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 20% of salary, depending on how we perform.

Your wellbeing is important to us too. You'll receive an annual holiday allowance, and you can buy up to an additional week's holiday, and we provide private healthcare. We also offer other benefits that will help your money go further such as season ticket loans, interest free car loan of up to £10k, cycle to work scheme, health cash plans, salary advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an Employee Assistance Programme.

Moments that matter are as important to us as they are to you which is why we give up to 26 weeks’ pay for maternity or adoption leave and up to 4 weeks’ pay for paternity leave.

Please see www.sainsburys.jobs for a range of our benefits (note, length of service and eligibility criteria may apply).