Product Manager

About the Role

As a Group Product Manageryou will lead a team of Product Managers responsible for our Workforce Solutions product vertical within EML's portfolio. Our Government Solutions vertical focusses on building innovative payment solutions for the public sector, enabling central government, local authorities, and agencies to disburse funds to citizens, recipients, and programmes with the controls, auditability, and reporting the sector demands. This is a player-coach role; you are accountable for the strategic direction, delivery performance, and commercial outcomes of your vertical, while also building, managing, and developing the PMs within it.

You set the standard for what end-to-end product ownership looks like at EML. Your team looks to you for clarity on where to focus, how to make trade-offs, and what good looks like. Your peers in engineering, design, commercial, and compliance look to you as the accountable product voice for your vertical. This role requires someone who can operate at both the strategic and operational level - setting the vision one moment and unblocking a squad the next.

What you will do

Strategy & Insight

• Own the product strategy and roadmap for your vertical, ensuring it aligns with EML's company-wide objectives and delivers measurable commercial outcomes.
• Maintain a comprehensive view of the market, competitive landscape, and client needs within your vertical - using that insight to set direction and identify growth opportunities.
• Represent your vertical in product leadership forums, contributing to portfolio-level prioritisation, investment decisions, and strategic planning.
• Engage directly with key clients, partners, and scheme representatives where senior product engagement is required, bringing market insight back into product decisions.

Discovery & Delivery

• Ensure your PMs are running effective discovery - validating problems before committing to solutions, managing scope intelligently, and delivering outcomes rather than outputs.
• Set clear goals and priorities for your team, ensuring each PM has well-defined accountability and the support they need to operate with autonomy.
• Drive alignment between product, engineering, design, and commercial teams within your vertical, resolving conflicts, managing dependencies, and removing blockers.
• Ensure product decisions within your vertical account for regulatory requirements, scheme compliance, and risk management across all relevant jurisdictions.

Launch & Growth

• Hold your team accountable for end-to-end ownership - not just shipping features, but ensuring they are launched effectively, adopted by clients, and delivering against success metrics.
• Establish and monitor product KPIs for your vertical, creating visibility into performance and using data to drive continuous improvement.
• Partner with product marketing and commercial leadership to ensure your vertical's go-to-market approach is sharp, differentiated, and commercially effective.

Craft & Leadership

• Lead, manage, and develop a team of Product Managers, providing regular coaching, feedback, and career development support.
• Build a high-performing product team - hiring well, setting clear expectations, creating psychological safety, and holding people to a high bar.
• Drive the development of product practices, processes, and culture across the broader product function, not just within your own team.
• Collaborate with other Group Product Managers, Product Directors and the Senior Director of Product on headcount planning, team structure, and organisational design decisions.

What you will bring

To succeed in this role, you will have

• 8+ years of product management experience, including at least 2 years managing or leading other product managers.
• Significant experience in payments, card issuing, transaction processing, or financial services, with a strong understanding of the commercial and regulatory landscape.
• Demonstrated ability to build, develop, and retain high-performing product teams.
• Strong strategic thinking with the ability to set direction for a product vertical and connect it to business outcomes.
• Excellent stakeholder management skills, with experience engaging C-suite executives, enterprise clients, and external partners.
• Commercial acumen — ability to understand revenue drivers, client economics, and competitive dynamics within the payments industry.
• Experience operating across multiple geographies and navigating multi-market complexity.

What we offer you

• 25 days' annual leave, with an additional 5 days available once your annual leave is used
• Paid birthday leave and 2 paid volunteering days a year
• Enhanced parental leave: 12 weeks for primary carers and 4 weeks for secondary carers
• Private medical insurance fully covered by EML, including 24/7 GP phone and video access, specialist consultations, diagnostics and treatment
• An Employee Assistance Programme with up to 6 confidential counselling sessions a year
• A workplace pension scheme with company contributions 5% and employee minimum 3%, salary sacrifice scheme also available
• Income protection of up to 75% of salary and life insurance at 4× annual salary
• A Cycle to Work scheme through tax-efficient salary sacrifice
• Support with one relevant professional membership a year

About EML

EML Payments is a global leader in the fintech space. Our mission is to create awesome, instant, and secure payment solutions that connect our customers to their customers, anytime, anywhere, wherever money is in motion. Our Purpose is to inspire transformative digital change for our customers and communities.

As an issuer and processor, we provide our clients and partners with innovative alternatives to traditional banking solutions for reloadable and non-reloadable programs.

Our commitment to Equal Employment Opportunity

Integrated into our Core Values is EML's commitment to diversity, equity and inclusion. EML is committed to being a globally inclusive company where all people are treated fairly, recognised for their individuality, promoted based on performance and empowered to reach their full potential. We are agile, we are innovative. We take a partnership approach; we tailor solutions and place a strong focus on operational excellence. Our place is one of collaboration, teamwork & innovation. But, above all, it’s one that embraces difference. And rather than have you blend in, we want to help you unleash your full potential.

Disclaimer

Offers are conditional on satisfactory pre-employment background screening, which may include a criminal record check. Any disclosures are assessed fairly and in line with local law.