Director, Special Projects - Service Line

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The Director of Special Projects Service Line is a pivotal leadership role responsible for supporting and standardizing key non-financial business/operational functions for the Service Line across both the hospitals and the clinic infrastructure. The leader will function alongside the service line executive team to ensure quality care for patients, financial success and growth of the service line. The role encompasses a wide range of duties related to:

collecting, organizing, and analyzing data which may be the basis for significant decisions and coordinating work related to projects and initiatives on behalf of leadership

developing project plans, maintaining timelines, and providing frequent updates to pertinent individuals or constituents

preparing communications to inquiries from staff, patients, families, or community members on behalf of leadership

developing presentations and communications on a variety of topics for mass release as appropriate and in partnership with leadership

Leading task force groups on a variety of topics of significance to Emory Healthcare Specific responsibilities are likely to include a broad cross-section of core clinical operations and operations-adjacent activities in the following areas.

Practice Ops Optimization

Hospital Ops Optimization

Access Improvement Liaison

Practice Onboarding

Patient Experience Improvement

Schedule Optimization

Pre-Cert Mgmt

• Support of Clinical Protocol Development
• Non-Financial Quantitative Support and Analysis
• Recruiting Process Development and Support

Quality Program Support

Workqueue/Workflow Improvement Dashboard Development and Management

Managing Staff Retention & Action Plans

Ambulatory Non-Financial/SOUP/Clinical Metric Measurement & Management

Clinical Quality Scores Reporting

Improvement Project Mgmt

Ad Hoc Ambulatory & Hospital Reporting Support .

MINIMUM QUALIFICATIONS

Masters degree in Business Administration, Healthcare Administration, Public Health, or Public Administration.

Must have 5 years of progressive healthcare experience in system, inpatient, or practice setting.

Must have participated in a healthcare internship, fellowship program, or residency (during or after degree attainment).

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at [email protected]. Please note that one week's advance notice is preferred.