The Opportunity As our SD-WAN Implementation Architect, is a developing technical lead for customer deployments of managed network services, accountable for the solution design and configuring the SD WAN platforms for the customer. With support from the Implementation team, they will take the high-level product offering and design compiled during the presales process, gather detailed requirements from the customer, create a low-level design and manage major aspects of the customer’s solution implementation, including the configuration of their network, security policies and firewalls.
Partnering with Sales, Pre-Sales, Engineering, Provisioning, Operations, and Service Delivery teams, you'll ensure customers experience a seamless onboarding journey from solution design through to successful service activation. This role can be based in either our North Sydney, Perth or Melbourne office locations. What You'll Be Doing Work directly with customers to gather detailed technical requirements and develop low-level design (LLD) documentation.
Lead technical workshops and design discussions covering solution architecture, migration strategies, operational requirements, and third-party integrations. Manage the end-to-end implementation of customer solutions, ensuring delivery aligns with agreed project plans and customer expectations. Configure and deploy SD-WAN, routing, switching, security, and firewall solutions. Create and maintain deployment standards, configuration templates, and implementation documentation.
Provide technical leadership and support to Implementation Engineers and broader delivery teams. Take ownership of technical deployment issues and escalations, working collaboratively across Engineering, Operations, Product, Logistics, and Support teams. Act as the subject matter expert (SME) for vendor platforms including Fortinet SD-WAN and Cisco Meraki. Develop repeatable delivery methodologies, playbooks, and best-practice frameworks to support scalable customer deployments.
Capture lessons learned from customer implementations and drive continuous improvement across delivery and operational processes. Maintain current industry and vendor certifications while continually developing technical expertise. What You'll Bring Experience in a lead delivery engineer / solution architect role in a carrier or managed service provider environment. Experience and formal certification in vendor platforms, including Fortinet and Cisco.
It will be advantageous to hold advanced Fortinet certifications to NSE7 level. Experience in SD-WAN solution and network design, with experience in creating detailed configurations whilst also having operated at the ‘solution’ level and have worked with customers on the deployment strategy. Experience in detailed technical requirements gathering and documentation. Clear communicator and able to write clear documentation and lead technical meetings with senior customer contacts.
Experience with network automation scripting technologies such as Python, Perl, Shell, Puppet, Chef or Ansible and API-driven solutions. Australian Citizen is preferred or Permanent Residents & NV1 is desirable
Job description provided by Vocus.
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