Technical Services Analyst

We're currently looking for a Technical Services Analyst based in Vancouver, BC (hybrid). We're also open to remote candidates located within Eastern Canada. The Technical Services Analyst's main responsibility is to provide remote and on-site Tier 1 support to clients. They will also be responsible for providing one-on-one and classroom training to clients. Key ResponsibilitiesIn Office:

• Provide timely phone, email and remote access support for existing customers
• Maintain duplicate system environments of existing clients for testing and troubleshooting purposes
• Record/document all client issues through to resolution using Wenco’s issue tracking system
• Plan and practice for system implementation and upgrade projects
• Review and contribute to product documentation
• Perform Triage Desk ‘1st line support function’ On Site:
• Perform successful implementations and upgrades
• Conduct site inspection and reports in preparation of deployments
• Coordinate resources from mine staff as required
• Provide one-on-one and classroom training on the use and administration of the system
• Troubleshoot software, hardware and network issues Experience & Knowledge Diploma in Electronics, Engineering, Computer Science, Mechatronics, or related field — or equivalent experience, preferably in mining 3-5 years in user and admin support for enterprise software, ideally in fleet management, high-precision, or machine health systems Experience with mining technology, real-time software, mobile computing, Windows networking, virtual machines, and moderate Linux/Windows server administration Strong SQL skills; exposure to OpenTSDB, InfluxDB Familiarity with GNSS/RTK systems and Wenco hardware platforms Valid driver’s license Skills & Abilities Strong technical, analytical, and problem-solving skills. Excellent communication, presentation, and client relationship-building skills. Able to work independently or in teams, often in high-pressure, remote site environments. Skilled in prioritizing and multitasking to meet customer/business needs. Bilingual French/English skills are preferred Travel Extensive travel required (50%+). Base salary of $80,000 - $90,000, commensurate with experience and qualifications.