LAB3 is one of the largest Azure engineering practices in the Australasia region with a focus on Cloud & DevOps, Data, IoT & AI, Modern Workplace, Modern Apps & Integration, Security, and Network services. We have an opportunity for a Lead Engineer to provide technical leadership across our Azure Cloud & DevOps Managed Services capabilities. This role will be central to LAB3’s transformation towards an AI-enabled, automation-first Managed Services operating model.
The Role Provide technical leadership across Azure Cloud and DevOps Managed Services, with broader technical coordination across Modern Workplace and Networking. Translate the Program vision into a prioritised technical roadmap covering automation, AI agents, service modernisation, observability, reliability and operational efficiency. Identify high-volume, repeatable and manual operational work that can be removed or reduced through automation, AI-assisted operations, self-service and agentic workflows.
Establish reusable engineering standards, reference architectures, patterns, guardrails and technical controls across the Managed Services portfolio. Own and coordinate the Managed Services technical improvement backlog, balancing client commitments, operational risk, service improvement and strategic transformation. Provide technical direction to engineers operating within the matrix structure and ensure engineering work is delivered consistently across service lines.
Partner with People Leaders to identify capability gaps, establish development priorities and ensure engineers are supported to deliver the technical roadmap. Strengthen the connection between Professional Consulting, Product and Technology, and Managed Services so solutions are designed for operability, automation and effective transition from the outset. Embed DevOps, infrastructure-as-code, SRE and DORA-aligned practices into service delivery and continuous improvement.
Define technical quality gates covering onboarding, production readiness, security, supportability, documentation and transition into Managed Services. Measure and communicate improvements in automation, reliability, deployment performance, operational toil, service quality and client outcomes. Provide senior technical input into complex incidents, problem management, architecture decisions and service risks. Maintain appropriate human oversight, auditability, testing and governance as AI agents and automated workflows are introduced into production services.
Support client-facing technical engagements, service reviews, solution development and growth opportunities where senior engineering leadership is required. The Ideal Candidate Demonstrated technical leadership across Azure Cloud & DevOps environments. Strong hands-on knowledge of Azure architecture, governance, identity, networking, security, infrastructure-as-code (Terraform and Bicep), CI/CD, observability and operational support.
Experience leading technical change across multiple teams without relying solely on direct line-management authority. Proven ability to convert a strategic transformation agenda into practical engineering priorities, standards and measurable deliverables. Strong understanding of automation-first operations, including deterministic automation, AI-assisted workflows and the responsible use of AI agents. Experience with DevOps, SRE, DORA metrics, production readiness, service reliability and continual improvement practices.
Ability to identify and quantify operational toil, prioritise automation opportunities and demonstrate resulting improvements. Strong stakeholder and consulting skills, with the ability to work across Managed Services, Professional Consulting, Product and Technology, Sales and client teams. Commercial awareness and the ability to balance technical quality, operational risk, delivery capacity and client outcomes. Strong documentation discipline and the ability to establish reusable standards, patterns, runbooks and technical controls.
Relevant Microsoft Azure certifications are preferred. Experience with Modern Workplace and enterprise networking is desirable but not mandatory. What’s in it for you? Be part of a team that leverages modern technologies to solve real problems and provides top levels of customer satisfaction. Work with a Microsoft Partner of the Year award winner with multiple specialisations. Be supported by experienced peers and leaders that value technical expertise and encourage innovation, with clear career pathways and ongoing learning.
Enjoy a supportive workplace that promotes inclusion, flexibility, diversity, and celebrates differences. Take advantage of the flexibility of a hybrid workplace. Thrive in a community with strong values #BeTrue #TeamUp #StandOut #ThinkAhead #FearLessAchieveMore
Job description provided by LAB3.
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