Service Engineering

What you will be doing in the role of Service Engineering: Your responsibilities may include, but are not limited to: On-site services including configuration, system installation, start-up services, system upgrades and preventative maintenance of process automation solutions Support DCS or PLC code and graphics development Provide customized training for plant personnel Provide telephone consultation on process automation problems Follow through with customer maintenance contract work Provide troubleshooting expertise to resolve process automation problems Maintain sound working relationships with customer’s personnel in various functional departments, such as; engineering, purchasing and maintenance Help maintain and follow ISO procedures Maintenance of Lakeside support infrastructure including software/hardware installation of new equipment set-up Provide a premier level of customer service Handle all customer complaints immediately including participation in 24 hours emergency support rotation Promote a team approach within Lakeside Process Controls Ltd.

Knowledge and skills required for the role: Engineering or Technologist degree in Chemical, Electrical, or related discipline Knowledge of Foxboro, ABB, Allen Bradley or similar automation systems Previous experience with process control system implementation Control, protection or shutdown system configuration or support experience Experience with Microsoft Windows and Microsoft Office including Excel is required Exposure to the process industry including Chemical and Specialty Chemical, Pulp and Paper, Refining, Power, Cogeneration (Power & Steam production), Pharma and Biotech, Food and Beverage Knowledge of process control, reliability and instrumentation Strong oral and written communication skills, report writing Training and presentation skills Project management skills Personal credibility