Accounts Receivable & Collections Specialist

Position SummaryThe Accounts Receivable & Collections Specialist is responsible for collecting outstanding customer balances, reducing overdue accounts receivable, and supporting timely cash flow. The role will focus on customer communication, payment follow-up, and resolution of collection issues. Additionally, the individual will coordinate with a third-party collection agency to monitor and support the recovery of aged and delinquent accounts. Key Responsibilities Customer Collections

• Contact customers via email and telephone to collect outstanding invoices and overdue balances.
• Monitor assigned accounts receivable aging and prioritize collection efforts based on aging and outstanding balances.
• Obtain payment commitments, track promised payment dates, and follow up on missed commitments.
• Investigate payment discrepancies and coordinate with internal teams to resolve invoice disputes and other collection issues.
• Escalate significantly overdue or high-risk accounts to the AR Supervisor. Third-Party Collection Agency Coordination
• Serve as the primary day-to-day contact for the third-party collection agency handling aged receivables.
• Coordinate account referrals and provide supporting documentation, including invoices, statements, and payment history.
• Monitor collection progress, follow up on outstanding cases, and escalate accounts with limited recovery progress.
• Track referred balances, collections, and recovery rates, and communicate results to the AR Supervisor.
• Coordinate the recording and communication of payments received on accounts referred to the agency. Reporting and Administration
• Maintain accurate records of collection activity, customer communications, payment commitments, and account disputes.
• Prepare regular updates on overdue receivables, collection progress, and aged account recovery.
• Assist with account reconciliations and other accounts receivable activities as required.
• Follow established credit and collection policies and recommend process improvements where appropriate. Qualifications and Experience
• Bachelor's degree in Accounting, Finance, Commerce, or a related field preferred.
• 2–5 years of experience in accounts receivable, collections, or credit control.
• Strong communication, follow-up, organizational, and problem-solving skills.
• Proficiency in Microsoft Excel and experience with ERP or accounting systems.
• Strong written and verbal English communication skills.
• Experience working with third-party collection agencies is preferred. Key Performance Indicators
• Achievement of assigned collection targets.
• Reduction in overdue and aged accounts receivable.
• Timely follow-up on outstanding invoices and missed payment commitments.
• Recovery progress on accounts referred to the third-party collection agency.
• Accuracy of collection records and reporting. Overall ObjectiveImprove cash flow by collecting outstanding customer balances, reducing aged receivables, and ensuring effective coordination and follow-up with the third-party collection agency under the direction of the AR Supervisor.