Manager, Cyclical Transactions

THE ROLE Reporting to the Associate Director, Cyclical Transactions, the Manager, Cyclical Transactions is responsible for the execution, coordination, and quality assurance of recurring pension administration activities across monthly, quarterly, annual, and ad hoc cycles. This role plays a critical part in ensuring cyclical transactions are delivered accurately, on time, and in compliance with plan rules, legislative requirements, and internal governance standards.

The Manager supports the Associate Director in operationalizing the cyclical operating model, coordinating cross-functional inputs, and ensuring readiness across all recurring deliverables. The Manager acts as a hands-on leader and subject matter expert, overseeing day-to-day cyclical processing, managing risks and issues, and ensuring strong controls, validation, and reconciliation practices are consistently applied.

This role is based in downtown Toronto under a hybrid work policy, allowing employees the flexibility to work remotely and in-office (approximately two days per week in-office). This posting is for a existing vacancy. SPECIFIC ACCOUNTABILITIES The Manager, Cyclical Transactions will have responsibility for but not limited to the following: Oversees the end-to-end execution of cyclical pension administration activities delivered by the team across monthly, quarterly, annual, and ad hoc processes, ensuring accuracy, completeness, and timeliness.

Ensures the timely and accurate delivery of key cyclical outputs, including annual member statements, year-end processing, and recurring regulatory and statutory reporting. Reviews and validates outputs produced by the team, ensuring alignment with plan provisions, legislative requirements, and internal standards. Supports the preparation and delivery of data required for actuarial valuation activities, ensuring completeness and accuracy.

Ensures appropriate controls, validation, and reconciliation processes are consistently applied across all cyclical activities to maintain data integrity and financial accuracy. Oversees quality assurance reviews, providing guidance on issue resolution and ensuring root causes are identified, documented, and addressed. Supports compliance with pension legislation, CRA requirements, and internal policies across all recurring transactions and filings.

Maintains documentation and audit trails to support internal controls, audit readiness, and regulatory reviews. Coordinates cross-functional dependencies with Actuarial, Finance, Technology, Product, and Communications teams to support cyclical delivery. Supports execution of the cyclical calendar by ensuring team readiness, workload planning, and alignment to key timelines and dependencies. Monitors progress across cyclical activities, proactively identifying risks, delays, or issues and escalating as needed.

Oversees the resolution of escalated cyclical processing issues, ensuring consistent adjudication and proper documentation. Identifies opportunities to improve cyclical processes, controls, and workflows to enhance efficiency, scalability, and accuracy. Supports the implementation of process improvements, automation opportunities, and system enhancements in collaboration with the Associate Director and cross-functional teams.

Leads, coaches, and develops a team responsible for cyclical transaction processing, setting clear expectations for delivery, quality, and timelines. Builds team capability in pension calculations, cyclical processes, and control execution, fostering a culture of accountability, collaboration, and continuous improvement. QUALIFICATIONS & EXPERIENCE The successful candidate will have a solid understanding of defined benefit plans and demonstrated success in his or her role and be accustomed to working in a high energy, hands-on, dynamic organization, while dealing with multiple projects concurrently.

Bachelor’s degree or an equivalent combination of education and experience, with strong experience in pension administration. Certified Employee Benefits Specialist (CEBS) or Pension Plan Administration Certificate (PPAC) an asset Minimum of 5 years of progressive experience with defined benefit plan administration required – experience must be hands on across multiple facets of pension operations Strong knowledge of the fundamentals of defined benefit plan design Demonstrated leadership, training, and mentorship of junior/new team members Exceptional client service with strong professional acumen Strong analytical, attention to detail and problem-solving skills Professional, client-focused approach to colleagues and assignments Seeks out experiences that may change perspective or provide an opportunity to learn new things Strong verbal and written communication skills Ability to organize, set priorities, work independently and complete multiple projects within established deadlines ATTRIBUTES Strong client service disposition Self-motivated, flexible, and adaptable to changing priorities and new challenges Logical and detail oriented Strong commitment to innovation and continuous improvement Pro-active problem solver Ownership mindset Commitment to excellence Excellent judgment and clear and precise communication skills – written, verbal, listening and presentation, including a high degree of diplomacy and confidentiality with the ability to adapt communication style to the audience Proven ability to develop and maintain effective working relationships