Senior Change & Communications Consultant

About the role This is an exciting opportunity to join Avant's People & Culture team and play a key role in delivering people-centred change initiatives across the organisation. Working closely with business leaders, subject matter experts and project teams, you will support the successful delivery of organisational, process and technology change by developing and implementing practical change, communication and learning solutions that help employees understand, adopt and embed new ways of working.This is a hands-on role suited to someone who enjoys partnering with stakeholders, translating complex information into clear and engaging content, and driving employee engagement through periods of change. You'll contribute to a range of strategic and operational initiatives while helping to strengthen organisational capability, culture and employee experience. Key Responsibilities Change Management, Communications & Stakeholder Engagement

• Partner with People & Culture, project teams and business stakeholders to assess change impacts and develop people-centred change strategies that support successful adoption.
• Design and deliver change and communication activities aligned to organisational priorities, project milestones and business readiness.
• Create engaging communications and change materials, including key messages, FAQs, leader briefing packs, presentations, intranet content, toolkits and stakeholder updates.
• Translate complex business, process, policy and technology changes into practical, plain-English communications that resonate with employees.
• Build strong relationships across the organisation to gather insights, validate messaging and support engagement throughout the change journey.
• Support leaders and managers with tools, resources and guidance to effectively lead their teams through change. Learning, Capability & Adoption
• Develop role-based learning and enablement materials, including facilitator guides, training presentations, quick reference guides, user guides, videos and digital learning resources.
• Support the planning, coordination and delivery of learning and engagement activities across a range of stakeholder groups.
• Monitor employee readiness, adoption and engagement, using feedback and insights to refine change and communication approaches.
• Create sustainable resources that support ongoing capability development and successful transition to business-as-usual operations.
• Explore opportunities to leverage AI-enabled tools to enhance learning experiences, content creation and employee engagement. Organisational Change & Continuous Improvement
• Contribute to the ongoing development and improvement of change management frameworks, tools and resources across the organisation.
• Champion consistent change management practices and support the uplift of change capability among leaders and teams.
• Support organisational development, employee experience, culture and workforce transformation initiatives as required.
• Partner with stakeholders to improve the accessibility, usability and governance of people-related content, resources and knowledge across the organisation. About You
• 8-10 years' experience in change management, organisational development, employee engagement, internal communications, learning or transformation environments.
• Experience supporting organisational, technology or business process change initiatives.
• Passionate about people, culture and helping individuals and teams successfully navigate change.
• Strong written communication and content design skills, with the ability to simplify complex information into engaging and practical communications.
• Demonstrated experience creating a wide range of change, communication, training and learning materials.
• Excellent stakeholder engagement and relationship-building skills, with the ability to influence and collaborate across all levels of the organisation.
• Strong facilitation, presentation and workshop delivery skills.
• Ability to manage multiple priorities and deliver outcomes in a fast-paced environment.
• Strong Microsoft 365 skills, particularly PowerPoint, Word, SharePoint and Teams.
• Confidence using AI-assisted tools to improve content quality, learning experiences and delivery efficiency. Desirable Experience
• Experience within financial services, insurance, healthcare or another regulated environment.
• Exposure to enterprise transformation, governance, risk and compliance, HR technology or operating model change initiatives.
• Knowledge of change management methodologies such as Prosci, ADKAR or similar frameworks.
• Understanding of adult learning principles, employee experience and organisational development practices.
• Experience using employee feedback, engagement metrics or adoption data to evaluate and improve change outcomes. About Avant Avant is Australia's leading medical defence organisation with a proud heritage of protecting Australian medical professionals for over 130 years. It was established by a small group of doctors in 1893, who wanted to "protect themselves from actions arising out of the practice of medicine". Avant now represents 90,000 health practitioners and medical students across every state and territory, delivering market leading products and services to meet their professional, personal and practice needs. Building on this heritage, our vision is to be the most trusted professional partner in supporting doctors throughout their lives and careers. As a mutual organisation, owned by members and run purely for their benefit, our members are at the centre of all we do. As well as providing products and services to our member, we play a broader community role by advocating for improvements in the healthcare system and in quality, safety and professionalism in medicine, through delivering education and research activities. The commitment to members and the profession from our ~1,100 staff has resulted in over 50% of Australia's doctors choosing to be Avant members, delivered annual revenues of $445 million and net assets of ~$1.4 billion. If this role sounds like the one you have been looking for and you are ready to hit the ground running, please apply now. For further information, please contact Nico Touze, Head of Talent Acquisition on 0467 289 985.