RVP APAC Sales

• Enghouse Interactive (EI) are a market leading provider of Customer Experience software.
• Our portfolio extends across Cloud Contact Centre, AI, Self Service, Quality and
• Performance Management, Email and Knowledge Management, Video Collaboration,
• Attendant Console and Outbound Diallers.
• The Regional Vice President (RVP), APAC is responsible for driving revenue growth, market
• expansion, and strategic customer engagement across Asia-Pacific. This is a player/coach
• role, requiring a hands-on leader who can both personally lead and close complex
• enterprise deals while building, mentoring, and scaling a high-performance sales
• organization.
• The RVP will operate at the intersection of cloud transformation, hybrid/on-prem
• modernization, and AI-driven CX, positioning Enghouse as a differentiated alternative to
• competitors.
• Experience of selling SaaS and/or Customer Experience solutions is also a pre-requisite.
• Role Objective: Lead and manage the sales team to deliver the required sales bookings
• The Regional Vice President (RVP), APAC is responsible for driving revenue growth, market
• expansion, and strategic customer engagement across Asia-Pacific. This is a player/coach
• role, requiring a hands-on leader who can both personally lead and close complex
• enterprise deals while building, mentoring, and scaling a high-performance sale
• organization.
• The RVP will operate at the intersection of cloud transformation, hybrid/on-prem
• modernization, and AI-driven CX, positioning Enghouse as a differentiated alternative to
• competitors.
• Experience of selling SaaS and/or Customer Experience solutions is also a pre-requisite.
• Role Objective: Lead and manage the sales team to deliver the required sales bookings
• Reporting to the VP Americas and APAC
• Own and deliver APAC revenue growth by directly leading and closing strategic enterprise CX deals while maintaining disciplined pipeline and forecast accuracy
• Act as a true player/coach, personally engaging in high-value opportunities while building, coaching, and holding the regional sales team accountable to execution rigor
• Drive market expansion and competitive positioning against global and local
• competitors by leveraging Enghouse’s hybrid, AI, and deployment flexibility advantages
• Scale a repeatable APAC go-to-market model across direct and partner channels, aligned to regional nuances (mature vs growth markets, data sovereignty, and vertical requirements)

Key Responsibilities

• Revenue Ownership & Direct Selling (Player)

• Own and deliver APAC bookings, ARR growth, and pipeline coverage targets
• Personally lead strategic enterprise deals (top 10–20 accounts), including:
• o C-level engagement
• o Complex deal structuring (multi-product, hybrid deployments, partner-led)
• Drive pipeline creation discipline
• o Pipeline coverage and strong qualification rigor (MEDDIC)

• Team Leadership & Coaching (Coach)

Recruit, develop, and retain a high-caliber APAC sales team

Instill sales process discipline

Coach reps on

• o Enterprise discovery (business problem vs feature selling)
• o Multi-threading and executive access
• o Competitive positioning vs incumbents

• Go-to-Market Strategy (APAC-Specific)

Define and execute regional strategy across the mature and growth markets

Build vertical specific strategies for the regions

• Partner & Channel Leadership

Drive revenue through partner and reseller ecosystem

Define clear partner operating model

o Referral vs resale vs implementation ownership

• Market Positioning & Competitive Strategy

Establish Enghouse as a credible alternative to competitors

Lead competitive strategy against competitor narratives

Position differentiated messaging

• Cross-Functional Leadership

Partner closely with

• o Solutions Engineering o Product (roadmap feedback from APAC)
• o Marketing (regional demand generation)
• Ensure alignment across: o Sales → Delivery → Support → Renewal lifecycle
• Provide a detailed and comprehensive quarterly written report to be used to update the senior executive team and Enghouse board members

Skills & Experience

• 5–10+ years in enterprise B2B software sales leadership
• Preferred experience in:
• SaaS and/or Contact centre / CX / CCaaS / UCaaS
• Hybrid or on-prem to cloud migration environments

Leadership Profile

• True player/coach:

o Comfortable carrying a personal quota component

o Actively engaged in deals, not just managing forecasts

• Strong operator:

o Forecast accuracy within ±5–10%

o Pipeline discipline and inspection rigor

• Executive presence:

o Credibility with CIO, COO, CX leaders

Mobility Requirements

• Able to travel up to 50% of the time based on business requirements

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