Resident Engineer (Sydney based)

The Professional Services (PS) onsite Resident Engineer is working at a specific and major customer premise, leading Radware security portfolio architecture, implementation and maintenance according to the best practices. Cooperates daily with Professional Services Engineering, Global Support, Cloud Operation, R&D and Product Management teams inside Radware, to ensure customers gain the best value and service.

Responsibilities

• ·Owning Customers Post Sales relationship
• ·Establishing and maintaining strong working relationships with key internal and customer personnel to work effectively
• ·Become a valued member of the customer’s engineering team
• ·Participating in Customers onboarding to Radware services
• ·Analyzing and deeply understanding Customer technical needs and customizations.
• ·Cooperating with different departments in Radware internally (Support, Cloud, Professional Services, R&D), to ensure customers gain the best value and service
• ·Advocating Customer needs inside the company
• ·Creation of solutions detailed technical design and documentation – HLD, SoW, LLD, ATP
• ·Solution implementation according to agreed schedule and timelines
• ·Troubleshooting and resolution of technical issues during implementation (interaction with the back-office and R&D teams, if needed)
• ·Performing periodic Radware solutions tuning and maintaining configuration and software best practices
• ·Troubleshooting and resolving complex technical issues associated with Redware’s equipment.
• ·Developing standardized operational procedures for Radware equipment in Customer's environment
• ·Generating weekly reports on work in progress and status
• ·Performing periodic meetings with Customer technical team and providing operational/security reporting and consultancy on Radware solution.
• ·Coordinating new business opportunities and technical solutions with Pre-Sale Engineering
• ·At least 5 years industry relevant, Networking and Security integration work experience
• ·Customer orientation and onsite support experience
• ·Excellent knowledge and hands-on experience with L2/L3 Switching/Routing, L4/L7 switching (Cisco, Juniper). Special attention to Service Providers routing and switching protocols (BGP based environment)
• ·Hands-on experience and knowledge of firewalls, IDS/IPS, and VPN, IPSec technologies.
• ·Hands-on experience with virtualization platforms (VMware, KVM)
• ·Good knowledge of Linux environment and script writing skills in at least one of the following: Bash, Perl, Python.
• ·Industry standard networking and/or networking security certifications.
• ·Strong analytical and troubleshooting abilities - complex problems troubleshooting and resolution
• ·Solid communication and interpersonal skills – written and verbal.
• ·Fluent English communication – written and verbal.
• ·The daily work is at Customer's premises.

Advantages

·Familiarity with Radware DDoS products, or other vendors DoS attack mitigation solutions.