Senior Calypso Support Analyst

The Calypso Support Analyst provides day-to-day application support for the Calypso trading and risk platform, ensuring system stability, timely issue resolution, and effective collaboration with front office, middle office, back office, and technology teams. The role blends technical troubleshooting with functional understanding of trade lifecycle processes across asset classes. Responsibilities Provide production support for the Calypso platform across trading, risk, settlements, and accounting modules Monitor batch jobs, scheduled tasks, interfaces, and system health via Calypso Scheduler and monitoring tools Investigate and resolve incidents raised by business users within agreed SLAs Triage issues, perform root cause analysis, and escalate complex problems to support or development teams Support users across trade capture, confirmations, settlements, cash management, and reporting workflows Assist with end-of-day (EOD) and start-of-day (SOD) processes, including P&L, risk, and position reconciliation Troubleshoot pricing, valuation, and market data issues in coordination with quants and market data teams Support asset classes such as FX, Rates, Credit, MM, and Derivatives (as applicable) Write and execute SQL queries (Oracle/Sybase) to investigate data issues Review and interpret Calypso logs, engine outputs, and Java stack traces Support interface issues involving upstream/downstream systems (e.g., Murex, Swift, GL, risk engines) Assist with deployments, patch installations, environment refreshes, and user access management As a Senior on the team, you will be expected to mentor and support junior resources Requirements A minimum of 3 years of experience as Calypso Support Analyst Hands on Calypso application knowledge Experience of incident and problem management Excellent stakeholder management skills Open to relocation/business travel FD (Ireland, UK, Spain) Private Healthcare Package Pension Employee Assistance Programme Enhanced Maternity policy Group Life Protection Benefit Give as You Earn Cycle to Work Scheme Employee Referral Bonus Scheme Diversity Networks Access to a range of skills and certifications Portugal Competitive compensation depending on experience and skills Variety of projects within one company Being a part of a project following engineering excellence standards Individual career path and professional growth opportunities Internal events and communities Flexible work hours Poland (Prod- A3/B track) We gather like-minded people: Top tech minds driving innovation in AI, cloud and digital platform modernization Supportive team and agile, startup-like culture Hybrid by design mode and opportunity to work remotely within Poland Chance to work abroad for up to 60 days annually Business-driven relocation opportunities We provide growth opportunities: Career development programs Thought leadership, mentoring, soft skills and well-being programs Certification (Anthropic, Gemini, GCP, Azure, AWS) English classes We cover it all: Stable pay Participation in the Employee Stock Purchase Plan with a 15% discount Benefits package (health insurance, multisport, shopping vouchers) Referral bonuses up to $2,000 Offices featuring entertainment and relaxation zones, table tennis and football, free snacks, coffee and more Corporate, social and well-being events Please, note: Benefits listed above are available to employees only We are open for working with Contractors.

Terms of B2B cooperation agreements are agreed individually We will reach out to selected candidates exclusively Canada (Full-Time) Extended Healthcare with Prescription Drugs, Dental and Vision, and Healthcare Spending Account (Company Paid) Life and AD&D Insurance (Company Paid) Employee Assistance Program (Company Paid) Telehealth (Company Paid) Short-term Disability (Company Paid) Long-Term Disability Paid Time Off (including vacation and sick days) Registered Retirement Savings Plan (RRSP) with Company match Maternity/Parental/Adoption Leave Top-up Employee Stock Purchase Program Critical Illness Insurance Employee Discounts Unlimited access to LinkedIn learning solutions