Hosting Team Lead (Microsoft Azure)

We are seeking an experienced Hosting Team Lead to oversee our L3 support team, combining team management and operational leadership within the ITIL support process with hands-on technical responsibilities. This role focuses on day-to-day team management, customer communication, and assessing infrastructure changes from an operations perspective, with a strong emphasis on Microsoft Azure infrastructure expertise. Responsibilities Manage the day-to-day operations of the Hosting Team, including task assignment, workload monitoring, and delivery oversight Onboard new team members and support their integration into the team's processes and tools Lead an L3 support team providing advanced technical support and handling escalations across cloud and on-premises infrastructure Oversee support for Microsoft Azure infrastructure and services as a key focus area Coordinate customer communication and ensure timely resolution of escalated incidents Assess infrastructure changes from an operations perspective and provide technical guidance Supervise support delivery across Windows Server administration, core infrastructure services (AD, CA, DNS), and Microsoft 365 services (Exchange, Teams, SharePoint) Ensure proper handling of virtualization platforms, hyperconverged infrastructure, and VDI environments (Citrix, AVD) Maintain alignment with ITIL processes and manage activities through ITSM tools such as ServiceNow Drive continuous improvement in automation, troubleshooting, configuration, and maintenance practices across the team Requirements 5+ years of experience in infrastructure and operations roles, with prior experience leading technical support teams Expertise in Microsoft Azure infrastructure and services Proficiency in Windows Server administration, including performance monitoring, automation, and troubleshooting Background in systems engineering and Microsoft 365 services (Exchange, Teams, SharePoint) Knowledge of core infrastructure services such as AD, CA, and DNS, as well as DHCP, DFS, and KMS Familiarity with the Microsoft management stack (SCCM, SCVMM, SCOM) and SCDPM Competency in database support for Oracle and Microsoft SQL Understanding of backup, storage, and file and print services (Panzura) Skills in virtualization platforms and hyperconverged infrastructure (HCI), including Cisco HyperFlex Capability to support VDI technologies (Citrix, AVD), OS image creation, and hardening Qualifications in networking, VLANs, and firewalls Showcase of experience working within ITIL processes and ITSM tools such as ServiceNow English proficiency at an Upper-Intermediate level (B2) or higher Nice to have Hands-on expertise with Microsoft Hyper-V Familiarity with Microsoft Endpoint Configuration Manager Proficiency in Office 365 administration Knowledge of storage systems Background in Windows Server 2019 Armenia (Prod) We connect like-minded people Delivering innovative solutions to industry leaders, making a global impact Enjoyable working environment, whether it is the vibrant office or the comfort of your home Opportunity to work abroad for up to two months per year Relocation opportunities within our offices in 55+ countries Corporate and social events We invest in your growth Leadership development, career advising, soft skills and well-being programs Certifications, including GCP, Azure and AWS Unlimited access to EPAM's internal learning database Free English classes with certified teachers We cover it all Participation in the Employee Stock Purchase Plan Monetary bonuses for engaging in the referral program Comprehensive medical & family care package Four trust days per year for personal needs Discounts for fitness clubs Benefits package (hotels, restaurants, stores and services) Belarus (Remote) We connect like-minded people: Delivering innovative solutions to industry leaders, making a global impact Opportunity to work abroad for up to two months per year We invest in your growth: Leadership development, career advising, soft skills and well-being programs Unlimited access to EPAM's internal learning database Free English classes with certified teachers We cover it all: Comprehensive medical & family care package Seven trust days per year (sick leave without a medical certificate) Discounts from 800+ partners (sports activities, restaurants, stores and services) Georgia (Production) We connect like-minded people Delivering innovative solutions to industry leaders, making a global impact Enjoyable working environment, whether it is the vibrant office or the comfort of your own home Opportunity to work abroad for up to two months per year Relocation opportunities within our offices in 55+ countries Corporate and social events We invest in your growth Leadership development, career advising, soft skills and well-being programs Certifications, including GCP, Azure and AWS Unlimited access to EPAM's internal learning database Free English classes with certified teachers We cover it all Participation in the Employee Stock Purchase Plan Monetary bonuses for engaging in the referral program Comprehensive medical & family care package Five trust days per year (sick leave without a medical certificate) Benefits package (sports activities, a variety of stores and services) Kazakhstan (Prod) We connect like-minded people: Delivering innovative solutions to industry leaders, making a global impact Enjoyable working environment, whether it is the vibrant office or the comfort of your own home Opportunity to work abroad for up to two months per year Relocation opportunities within our offices in 55+ countries Corporate and social events We invest in your growth: Leadership development, career advising, soft skills and well-being programs Certifications, including GCP, Azure and AWS Unlimited access to EPAM's internal learning database Free English classes with certified teachers Discounts in local language schools, including online courses for the Kazakh language We cover it all: Participation in the Employee Stock Purchase Plan Monetary bonuses for engaging in the referral program Medical & family care package Six trust days per year (sick leave without a medical certificate) Coverage of psychology sessions of your choice Benefits package (sports activities, a variety of stores and services) Housing support program: preferential mortgage access via Otbasy Bank partnership Kyrgyzstan (Prod) We connect like-minded people: Delivering innovative solutions to industry leaders, making a global impact Enjoyable working environment, whether it is the vibrant office or the comfort of your own home Opportunity to work abroad for up to two months per year Relocation opportunities within our offices in 55+ countries Corporate and social events We invest in your growth: Leadership development, career advising, soft skills and well-being programs Certifications, including GCP, Azure and AWS Unlimited access to EPAM's internal learning database Free English classes with certified teachers We cover it all: Monetary bonuses for engaging in the referral program Medical & family care package Six trust days per year (sick leave without a medical certificate) Coverage of psychology sessions of your choice Discounts for fitness clubs and sports programs Benefits package (sports activities, a variety of stores and services) Ukraine With us you can: Work on a flexible schedule remotely or from any of our comfortable offices or coworking spaces in Ukraine Receive the necessary equipment to perform your work tasks Change projects and technology stacks within EPAM Gain experience in various business domains (Insurance, E-commerce, Healthcare, Finance, Travelling, Media, Artificial Intelligence, and more) Relocation opportunities may be available for eligible candidates, depending on the role and openings at other EPAM locations Participate in volunteer, charity programs and communities (both technical and interest-based) We focus on your professional growth: You can plan your individual career path together with your manager Receive regular feedback from colleagues Improve your English for free with certified teachers (Speaking Clubs, client interview preparation courses, etc.) Get the opportunity to undergo free training and certification in AWS, GCP, or Azure Clouds Use the internal E-learn training program (18,200+ specialized training and mentoring programs) Access corporate accounts on LinkedIn Learning, Get Abstract and other partner resources Study at EPAM Solution Architecture School with the instructors who are practicing architects Develop as a leader, join Delivery Management, Resource Management, Leadership Essentials school and more Participate in internal communities (500+ meetups, technical discussions, brainstorming sessions, online events and conferences annually) What we offer: Vacation and sick leave (including a sick leave without a medical certificate) A wide range of Voluntary Medical Insurance programs providing both medical treatment and various preventive options (including sports activities) Medical insurance for family members at corporate rates Company support during significant life events (childbirth or adoption, marriage, etc.) Support for psychological comfort: discounts on services from mental health specialists or coaches, thematic training E-kids program - a free programming language training program for EPAMers' children Uzbekistan (Prod) We connect like-minded people: Delivering innovative solutions to industry leaders, making a global impact Enjoyable working environment, whether it is the vibrant office or the comfort of your own home Opportunity to work abroad for up to two months per year Relocation opportunities within our offices in 55+ countries Corporate and social events We invest in your growth: Leadership development, career advising, soft skills and well-being programs Certifications, including GCP, Azure and AWS Unlimited access to EPAM's internal learning database Free English classes with certified teachers Discounts in local language schools, including offline courses for the Uzbek language We cover it all: Monetary bonuses for engaging in the referral program Medical & family care package Four trust days per year (sick leave without a medical certificate) Discounts for fitness clubs, dance schools and sports programs Benefits package (sports activities, a variety of stores and services)