Business Operations Manager

We are looking for a Business Operations Manager to partner with Business Unit leadership, Client Partners, Finance, and cross-functional teams to drive business performance, financial visibility, and operational excellence. This role combines financial analysis, business governance, stakeholder management, and process improvement, with a strong focus on independent ownership and data-driven decision-making Responsibilities Analyze P&L performance, support forecasting and resource planning, evaluate pricing scenarios, and identify opportunities for cost optimization Manage business reviews, monitor KPIs, revenue commitments, and forecasts, and deliver accurate reporting with actionable insights to leadership Partner with Client Partners and cross-functional teams on commercial activities, contract renewals, operational risks, and shifting business priorities Standardize workflows and improve reporting accuracy by leveraging automation, BI tools, and AI to boost efficiency and scalability Establish operating cadences, prioritize competing requests, track commitments, anticipate risks, and drive issues through to resolution with appropriate stakeholder engagement Requirements Bachelor's or Master's degree in Business, Engineering, Finance, or a related field A minimum of 5 years of relevant experience At least 2 years in Senior, Lead, Manager, or Owner-level roles Proven track record managing engagements for teams of 5 or more full-time employees Experience in Business Operations, Financial Operations, FP&A, or a similar role Strong understanding of P&L analysis, forecasting, financial modeling, and cost optimization Advanced Excel skills, along with experience building dashboards, reports, and executive presentations Experience using CRM or client management systems, such as Microsoft Dynamics 365, Salesforce, or equivalent platforms Strong analytical, organizational, communication, and stakeholder management skills Professional proficiency in English (B2) and a proactive, accountable approach to problem-solving Nice to have Experience in technology services, consulting, or project-based business environments Familiarity with Power BI, Tableau, Power Query, workflow automation, and AI tools Knowledge of project economics, resource utilization, pricing, and contract management Strong combination of financial acumen, structured problem-solving, and execution skills, with the ability to take ownership, proactively identify risks and improvement opportunities, align stakeholders, and turn complex business information into actionable insights Relevant certification, which would be considered a valuable addition to your qualifications [GTS] Benefits (generic, except India) International projects with top brands Work with global teams of highly skilled, diverse peers Healthcare benefits Employee financial programs Paid time off and sick leave Upskilling, reskilling and certification courses Unlimited access to the LinkedIn Learning library and 22,000+ courses Global career opportunities Volunteer and community involvement opportunities EPAM Employee Groups Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn