Lead System Engineer

We are seeking a dedicated and proactive engineer to join our team, focusing on the implementation and advancement of DevOps and Site Reliability Engineering (SRE) practices. In this role, you will help drive the technology roadmap for our SRE team, champion operational excellence, and partner closely with application and product teams to ensure high availability, performance, and scalability. You will play a key role in building robust monitoring and observability systems, automating workflows, enforcing security standards, and continuously improving our CI/CD pipelines and incident management processes.

Req# 1124502909 Responsibilities Help implement DevOps & SRE practices Drive discussions for technology roadmap for SRE team Identify, craft, and maintain SLIs and SLOs for teams, as well as metrics such as MTTR, Lead time for change, Deployment Frequency and Change Failure Rate Design, develop and manage monitoring, alerting, operability and observability for applications using Dynatrace, Splunk & Grafana Assess performance, monitor and recommend performance enhancements Enforce application teams to meet performance and availability SLAs Partner with product owners to manage error budget, prioritize toil backlog and validate against team, application, and incident metrics Be part of an on-call rotation for production events or outages Strive for continuous improvement for continuous integration & continuous deployment (CI/CD Pipeline) Apply troubleshooting techniques, incident management and root cause analysis Encourage and build automated processes wherever possible Implement cybersecurity measures by continuously performing vulnerability assessment and risk management Manage periodic reporting on the progress to the management and the customer Work in partnership with application teams to ease their adoption of the platform Coordinate and communicate within the team and with customers Analyze the current system in use and develop plans for enhancements and improvements Requirements 5+ years of experience working within DevOps or SRE teams Bachelor's degree in Computer Science or related fields and/or equivalent work experience Professional experience in supporting Production Infrastructure Strong knowledge of CI/CD An understanding of observability (monitoring, logging and tracing) Experience with Dynatrace & Splunk Experience with a leading cloud provider (AWS, Azure, GCP) Experience operating high-availability, fault-tolerant, scalable, distributed software in production Ability to work independently and as part of a team Strong analytical and problem-solving mindset combined with experience troubleshooting under pressure Strategic thinking, complex problem solving and analytical capabilities Strong organizational and interpersonal skills, with experience developing and instilling a culture of operational maturity Ability to adjust quickly to new technologies English is B2 or higher Canada (Full-Time) Extended Healthcare with Prescription Drugs, Dental and Vision, and Healthcare Spending Account (Company Paid) Life and AD&D Insurance (Company Paid) Employee Assistance Program (Company Paid) Telehealth (Company Paid) Short-term Disability (Company Paid) Long-Term Disability Paid Time Off (including vacation and sick days) Registered Retirement Savings Plan (RRSP) with Company match Maternity/Parental/Adoption Leave Top-up Employee Stock Purchase Program Critical Illness Insurance Employee Discounts Unlimited access to LinkedIn learning solutions