Dir, Data Quality

Location: India, Bangalore

Duties and Responsibilities

• Define and execute the data quality strategy, including product, customer, account, contracts, subscriptions, billing, financial, and reference data domains.
• Own the strategy, governance model and quality model for customer and account data, including account hierarchies, contacts, relationships, subscriptions, ownership, matching, deduplication, survivorship, and lifecycle management.
• Establish and manage KPIs and metrics for billing accuracy, account resolution, revenue accuracy, product and customer data quality, exception rates, duplicate records, completeness, timeliness, and remediation performance.
• Partner with Finance, Billing, Revenue Operations, Sales, Customer Success, Product, and Technology to identify and resolve data issues that create billing errors, account fragmentation, revenue leakage, incorrect entitlements, credits, rebills, or reporting inaccuracies.
• Lead ongoing issue resolution through structured root-cause analysis, problem management, corrective and preventive actions, and verification that improvements are sustained.
• Create executive reporting and operational dashboards that show data-quality trends, business impact, issue aging, remediation progress, and ownership accountability.
• Establish governance for critical data domains, including definitions, ownership, stewardship, policies, standards, controls, issue management, and lifecycle practices.
• Lead and develop a high-performing team of data governance, MDM, PIM, customer data, and data quality professionals while driving cross-functional accountability and continuous improvement.

Knowledge, Skills and Abilities

• Advanced knowledge of enterprise data governance, customer data management, product taxonomy, data stewardship, metadata, and data quality practices.
• Demonstrated experience selecting and implementing data quality frameworks, including data modeling, workflow design, integration, migration, testing, and adoption.
• Strong understanding of billing, accounting, subscription, entitlement, revenue, and customer data processes, including how master data quality affects financial and operational outcomes.
• Strong analytical and problem-solving skills, including KPI design, data profiling, root-cause analysis, issue prioritization, remediation planning, and executive reporting.
• Proficient strategic planning, people leadership, stakeholder influence, change management, and communication skills in a complex, global software organization.
• Bachelor’s degree in information systems, computer science, data management, business, finance, or a related field, or equivalent experience; master’s degree preferred.
• 11+ years of progressive experience in data management, data governance, customer data management, data quality, billing operations, revenue operations, enterprise applications, or a related discipline.
• 6+ years of experience leading and developing teams, including managers and/or professional-level employees.
• Demonstrated experience improving billing accuracy, account resolution, revenue accuracy, customer data quality, or related financial and operational outcomes.
• Experience defining data-quality and business-performance KPIs, establishing dashboards, and using metrics to drive accountability and prioritization.
• Demonstrated experience applying root-cause analysis and corrective-action methodologies to resolve recurring data and process issues.
• Experience leading complex, cross-functional programs and influencing executive and senior leadership stakeholders.
• Preferred experience in a global SaaS, enterprise software, subscription, or technology organization.

About Epicor

At Epicor, we’re truly a team. Join 5,000talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.

We’re Proactive, Proud, Partners.

Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

Competitive Pay & Benefits

• Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.
• Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
• Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
• Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.
• Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
• Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
• Global Mobility:Comprehensive support for international relocations and permanent residency processes.

Equal Opportunities and Accommodations Statement

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.

We are an equal-opportunity employer.

Recruiter

Mohan Ramakrishna