NOC Team Lead - 24x7 GPU Operations

Role Summary

We are looking for a hands-on NOC Team Lead to run the day-to-day operation of our 24x7 GPU infrastructure environment. You will lead and develop a team of NOC engineers while remaining technically involved in GPU node diagnostics, bare-metal provisioning, incident response and data-centre operations.

You will also coordinate the suppliers and on-site partners who carry out physical work, including smart-hands teams, OEMs, facilities contractors and network carriers. This role suits an experienced NOC Team Lead, or a senior NOC engineer ready to take on broader people, service and operational responsibility.

Responsibilities

• Lead, coach and develop the 24x7 NOC team, including training, skills development and shift performance.
• Remain hands-on with GPU server faults, bare-metal provisioning, firmware, BMC, re-imaging, networking and hardware diagnostics.
• Act as the NOC’s first technical escalation point and lead major incidents before escalation to SRE.
• Own NOC performance, SLAs, ticket quality, shift handovers and the 4-on, 4-off day/night rota.
• Monitor GPU infrastructure end to end and manage the full node lifecycle from diagnosis and repair through to burn-in and return to service.
• Coordinate smart hands, OEMs, facilities contractors and network carriers, ensuring work is completed safely and within agreed SLAs.
• Manage vendor support cases and RMAs with partners such as NVIDIA and HPE.
• Maintain accurate asset records, runbooks, known-error documentation and operational processes.
• Produce NOC reporting covering incidents, response and resolution times, backlog, GPU availability and supplier performance.
• Drive continuous improvement by identifying recurring faults, strengthening processes and improving how the team operates.

Required Skills & Experience

• 5+ years’ experience in NOC, infrastructure or data-centre operations, with team leadership or mentoring experience.
• Strong hands-on Linux and bare-metal server skills, including BMC/IPMI/Redfish, firmware, provisioning and hardware troubleshooting.
• Good networking knowledge across Layer 2/3, routing, switching, optics and cabling.
• Experience leading incidents, working to SLAs and using ITIL-based incident, problem and change processes.
• Experience with monitoring and ITSM tools such as Prometheus, Grafana, PagerDuty, HaloPSA or ServiceNow.
• Experience managing suppliers and smart-hands partners, with a calm, organised approach to working in a 24x7 environment.

Desirable Skills & Experience

• Experience with NVIDIA GPU infrastructure, including HGX, DCGM, nvidia-smi, NVLink/NVSwitch and GPU diagnostics.
• Knowledge of InfiniBand/RoCE, Kubernetes or Slurm, and infrastructure automation such as Ansible or Terraform.
• Familiarity with data-centre facilities, NetBox/DCIM, hardware RMAs and Python or Bash scripting.
• Experience in GPU cloud, bare-metal hosting, colocation or managed services.

Why Join Era4

You’ll be joining a mission-driven start-up building critical national infrastructure, where operational excellence directly enables growth. This role offers high visibility with leadership, real autonomy, and the chance to shape how a next-generation company operates at scale.

Diversity & Inclusion

Era4 is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Era4 develops, owns and operates AI infrastructure across the UK, powered by renewable energy. Converting legacy industrial and energy sites into modern data-centre facilities, Era4 is combining brownfield regeneration opportunities with cleaner, efficient, scalable compute capacity for healthcare, research, finance, enterprise, and public-sector organisations.