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About this opportunity
The Support Engineer is responsible for handling problems that have been reported by Customers or other Ericsson support organizations.
What you will do
Responsible for Configuration
CSR Handling
- Fault analysis
- E2E troubleshooting.
- Handling of HLR, MSS, or IMS / UDM
CSR Handling (Fault Analysis, Troubleshooting)
- Emergency handling & Corrective maintenance in the network.
- Software updates, Upgrades
- New Features Implementation.
The skills you bring
- Customer Issue handling
- Emergency handling
- Software Update Management (SUM) handling
- Knowledge Management
- Remote Service Gateway (RSG)
Why join Ericsson?At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Gurgaon
Req ID: 793296
Job description provided by Ericsson.
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