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About this opportunity
Managing NOC 24X7 environment & to handle the day-to-day operational challenges and ensure smooth operations and as per the contract agreements. Lead by example will be the key attribute desired for the role
Key Responsibilities
- Responsible for day to day operational performance
- To lead the team as one coherent unit and deliver as per SLAs.
- Ensuring KPI / SLA Fulfillment related to Network Surveillance.
- Ensuring high motivation level of team resources
- Providing Technical guidance and Leadership to the team members
- To be able to interface with Interface with the other organizational entities like Circle team NPI, NPO, Optimization, SRF, FO, Projects, 3PP, Customer Support, Customer etc
- To handle and analyze Trouble Tickets and recommend timely actions and solutions to Trouble Tickets when necessary.
- To ensure new nodes are integrated as per the standardized processes.
- To predict man-power requirements
- SLA reporting for Ticket. (Response & resolution)
- Regular follow up on the events with relevant departments working on it as per the MSTOP process
- To plan & perform all the shift operational activities.
- To support and implement MSTOP processes.
- To act as a planned work coordinator for emergency requests beyond normal office hours
Candidate Prerequisites
Education: Degree in Bachelor of Engineering
Industry Experience
- At least 1.5 years’ experience in Telecom. Significant part of this experience must be in to Telecom Network
- Having completed at least 18 months in current role.
- Certifications: ITIL / CCNA/JNCIA/CCIP will be additional advantage
- Technical and/or functional skills: GSM & CDMA Knowledge, Telecom Service Network, Service Application characteristics, Implementation & integration of processes. People Management, Interpersonal skills, Customer Relationship Management
- Language skills: Proficiency in Written & Spoken English & Hindi
- Values and behaviors: Ericsson Core Values, Honesty, Integrity, Positive Attitude, Ability to handle pressure & work in a tough environment
All academic credentials must be from recognized and accredited institutions and are further subject to verification
Job description provided by Ericsson.
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