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About the Role
We are seeking an experienced BSCS Provisioning Engineer to manage end-to-end subscriber provisioning on the Ericsson BSCS Billing System. The role covers subscriber lifecycle changes, provisioning failure resolution, and production support in a 24x7 telecom BSS environment.
The successful candidate will work closely with CRM, OCS, IN, HLR/HSS, Network, and other IT teams to keep provisioning services reliable and compliant with SLAs.
Key Responsibilities
- Handle end-to-end subscriber provisioning in Ericsson BSCS, including activation, deactivation, suspension, reactivation, and service/package changes.
- Monitor and troubleshoot failed, pending, and stuck provisioning requests.
- Perform provisioning validation, transaction reprocessing, and error resolution.
- Coordinate with CRM, OCS, IN, HLR/HSS, Network, and other IT teams for end-to-end issue resolution.
- Analyse provisioning logs, interface failures, and database records to identify root causes.
- Support production incidents, deployments, configuration changes, and post-deployment validation.
- Prepare RCA reports and ensure SLA compliance.
Technical Skills
- Hands-on experience with Ericsson BSCS provisioning.
- Strong Oracle SQL/PL/SQL and Unix/Linux knowledge.
- Shell scripting and operational automation.
- Understanding of prepaid and postpaid telecom processes and subscriber lifecycle management.
- Basic knowledge of XML, JSON, REST/SOAP APIs, and provisioning interfaces.
Desired Skills
- 5–6 years of experience in telecom billing or BSS production support.
- Experience in incident management, troubleshooting, and 24x7 operational support.
- Good analytical, communication, and coordination skills.
Job description provided by Ericsson.
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