Location: Sydney

Summary

A Technical Support Engineer provides technical product support to customers, partners and resellers using ESET products.
The Engineer validates incoming requests for known issues and documents previously unknown issues for escalation to higher levels of support.
The employee is an expert in at least one product in which he has in-depth knowledge.
He or she is primarily concerned with issues in his or her area of expertise, but also has good knowledge of other products.

FUNCTIONAL RESPONSIBILITIES AND DUTIES

Very good theoretical and practical knowledge in the IT environment
Advanced understanding of operating systems (Windows, macOS, Linux), network architecture and application software
High analytical skills and structured way of working

Health & well-being

Gym perks: Subsidized gym membership to release endorphins at one of Australia’s premium gyms

Team sprit & recognition: Regular cohesive, team-events that bring everyone together

Time to recharge: Generous leave policies for vacations and all of life’s big moments

Modern office perks: World-class facilities that recharges the body, mind and soul

Centrally located: Located right in the heart of Sydney’s CBD, amidst greenery and mouth-watering food options

Hybrid work culture: Remote work arrangements that balance personal commitments and face/face time with co-workers
Fuel your growth: Access to world-class learning platforms and development opportunities
Primary location

Time type

Full time