Senior ServiceNow Technical Consultant

Location: Pune (On-Site – 4 Days Per Week + 1 WFH)

Ready to move beyond narrow ServiceNow roles and build solutions that run real-world operations?

At ESP Global Services, senior ServiceNow consultants don’t just configure modules — they design, build, and own end-to-end solutions that operate in some of the world’s most demanding environments.

If you’re looking for deeper technical ownership, broader catalogue exposure, and the chance to work on a ServiceNow-powered product used in live airport operations, this role offers what larger consultancies often can’t: visibility, influence, and accelerated technical growth.

This is a hands-on, office-based role in Pune (5 days per week), ideal for experienced ServiceNow professionals who want to make a visible and lasting impact.

Why Senior Consultants Choose ESP

In many large organisations, senior ServiceNow engineers are still

• Confined to a single catalogue or workstream
• Focused on delivery tasks rather than solution design
• Removed from real customer and operational environments

At ESP, you will

• Design solutions across ITSM, CSM, FSM, CMDB, Asset Management, and Integrations
• Work on AirportNow, ESP’s patented ServiceNow-powered platform for airports
• Influence architectural decisions and platform strategy
• Collaborate directly with business analysts, architects, and global stakeholders
• Own the full lifecycle: design, build, test, deploy, support
• This is a role for professionals who want to be trusted technical leaders, not just delivery resources.

Requirements

What You’ll Be Doing

• Designing and implementing tailored ServiceNow solutions aligned to complex business needs
• Developing and configuring advanced applications, workflows, and platform modules
• Building and leading integrations with enterprise systems and third-party applications
• Applying deep expertise in APIs, Flow Designer, automation, and scripting

(JavaScript, AngularJS, HTML, CSS)

• Building complex workflows and customising platform components
• (tables, forms, business rules, scripts, UI actions)
• Identifying automation opportunities to drive efficiency and operational resilience
• Mentoring and guiding developers; enforcing coding standards and best practices
• Managing the full solution lifecycle, including documentation and deployment readiness
• Providing operational support, troubleshooting, and platform health oversight
• Staying ahead of ServiceNow upgrades and driving continuous platform improvement

What You Bring

• 8+ years of hands-on ServiceNow experience
• Strong delivery across ITSM, CSM, CMDB, Asset Management, and Integrations
• 5+ years of proven experience implementing Asset Management in ServiceNow
• Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience
• ServiceNow Certified System Administrator (CSA) – required
• At least one CIS certification (ITSM or CSM preferred)
• Strong understanding of ITIL and ITSM processes
• Experience working in Agile / Scrum delivery environments
• Excellent communication and stakeholder engagement skills
• Demonstrated ability to mentor and develop junior engineers

Summary

What Makes You Successful at ESP

This role is ideal if you

• Want technical breadth, not just depth in one module
• Enjoy solving complex, real-world problems
• Want ownership over solution design decisions
• Value working close to customers and operational teams
• Are motivated by impact, visibility, and long-term platform mastery

What’s In It for You

• Competitive salary
• Opportunity to work across multiple ServiceNow catalogues
• Hands-on ownership of mission-critical global platforms
• Sponsored ServiceNow certifications and continuous learning
• Exposure to global customers and high-availability environments
• A collaborative, growth-oriented culture that recognises expertise and contribution

Location & Working Model

• Office-Based Role — Pune (5 Days Per Week)
• Candidates must be willing to work on-site full-time
• Candidates relocating must plan to live within a commutable distance of the Pune office

Who We Are

• ESP Global Services has delivered customised, 24/7 global IT support solutions since 1992. We support over 200 customers worldwide through multilingual service desks, on-site engineers, and specialist technology teams.
• Our ServiceNow-powered solutions — including AirportNow — operate in highly demanding environments such as aviation, where resilience, automation, and real-time response are critical.
• We are a global community of exceptional professionals, united by one vision:
• To exceed expectations and delight customers every time.
• ESP Global Services is proud to be an Equal Opportunity Employer.
• Apply today and take ownership of the next chapter of your ServiceNow career.