EDI Analyst I

Job Summary

The EDI Analyst will act as the organization's internal subject matter expert, working closely with internal and external customers, to ensure desired outcomes to EDI projects, requests, and inquiries.

Resolve EDI issues timely and efficiently

Analyze trends and recommend solutions for Coordinator team to adopt

Provide back-up support to EDI Supervisor when needed

Provide subject matter expertise of shipment life cycle and supporting applications and processes

Develop intimate knowledge of business strategy, business models and processes in order to identify improvement opportunities and value-added capabilities

Work closely with EDI Project Manager to drive automating, scaling and continuous improvement of business and internal processes

Receive and respond to EDI customer inquiries regarding 210 Freight Invoices, 214 Shipment Statuses, 211 Bill of Lading, and 204 Carrier Load Tender

Work with customers, vendors and third-party partners to analyze requirements and determine specifications

Implement customers onto the EDI system using EDI ANSI X12 and Freight industry knowledge

Troubleshoot EDI issues using the VAN and ISeries

Work effectively across teams and departments as well as directly with customers

Serve as subject matter expert across EDI types and platforms, training team members as required

Host or attend conference calls and meetings with external and internal customers

Perform root cause analysis for customer carrier report cards

Research and resolve EDI issues related to customer freight documents

Monitor and update customer error reports on a daily basis

Provide customer support beyond normal business hours

Regular attendance is required.

This is not an all-inclusive list of job requirements and/or duties and may not contain all mental and physical capabilities necessary to perform the job at all times due to circumstances. Operational, safety and other needs may require the employee to perform any and all other duties as assigned. Employees are expected, and must be able to perform all such duties and tasks.

Qualifications

Strong communication skills, both written and verbal

At least 3 years of experience in a similar position is required; freight industry knowledge is desirable

Must be able to work independently and in a team environment

Must be able to interact well with others

Good organizational skills

Customer support experience is highly desirable

Knowledge of EDI Translator and ANSI X12 knowledge is desirable

FTP knowledge is desirable

Must be able to comply with all company policies, rules, procedures and Code of Conduct

Must be able to interact well with others

Must be able to work independently, or in a team setting

Must be capable of working under tight time constraints in a high volume environment with multiple priorities

Responds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines

Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check

Must be authorized to work in the United States

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. The employee is frequently required to sit and use hands to finger, handle, or feel or operate computers and other standard office equipment. The employee is occasionally required to stand, walk, lift, twist, turn and reach with hands and arms. The employee must be capable of lifting a minimum of 20 lbs., or more if required by the essential functions of the job.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment ranges from quiet to loud as required by the essential functions of the job.