Title: Chief Manager – Integration (Production Support) Experience: 12 - 15 Years of relevant experience Job Location: Thane, India Responsibilities:
- Lead and manage end-to-end production support operations across the Card and Switch domain, ensuring high availability, stability, and seamless performance of all card systems.
- Monitor and resolve day-to-day issues related to authorization, settlement, chargebacks, and reconciliation across card platforms.
- Act as the primary escalation point for incident management, ensuring timely analysis, root-cause identification, and permanent fixes.
- Coordinate effectively with cross-functional teams such as Issuer/Acquirer Operations, IT Infrastructure, Network, Vendor Support, Fraud & Risk, and Business Teams.
- Ensure compliance with regulatory guidelines, audit observations, and internal control processes within the card ecosystem.
- Oversee changes, releases, and patches, ensuring minimal production impact through structured change management.
- Collaborate with vendors and service providers for issue resolution, product enhancements, and performance tuning.
- Drive automation and process improvements to optimize support efficiency and reduce recurring issues.
- Prepare and manage operational dashboards, service metrics, and management reports for leadership review. Required skillset:
- Possess strong knowledge and hands-on experience in Prepaid Card operations, including wallet/card loading, hedging, transaction processing, and refund lifecycle management.
- Strong understanding of card domain technologies such as Switches, Card Management Systems (CMS), Prepaid Platforms, and Network Interfaces (Visa/Mastercard/RuPay/UPI).
- Excellent communication and stakeholder management skills to interact confidently with clients, internal teams, and senior leadership.
- Hands-on experience with production monitoring tools, log analysis, and troubleshooting methodologies.
- Ability to work under pressure, manage critical incidents, and ensure timely service restoration.
- Strong analytical mindset, problem-solving abilities, and attention to detail.
- Proficiency in SQL with the ability to write and optimize complex queries for production investigations, data validation, and analytics. Qualification:
- BE / BTech
- Technical Certifications will be an advantage References: 1. https://www.euronetworldwide.com/ 2. https://www.epayworldwide.com/ #euronetinAsia
Job description provided by Euronet Worldwide.
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