Technical Application Support Engineer

Job Brief

At Exaze, we constantly seek exciting talent to join an organization that believes in nurturing dreamers, innovators, and doers willing to expand their horizons in the software industry. To be successful in this role, the candidate should have excellent communication skills and be able to understand requirements and ask questions to clarify them. The candidate should be able to work independently and as part of a team and be committed to delivering high-quality results.

Role and key responsibilities

The Technical Application Support Engineer will support and evolve core banking applications, integration platforms, and management information systems across Microsoft Azure and on-premises environments. The role combines application support, Azure environment administration, CI/CD pipeline management, and operational troubleshooting, with a focus on reliable change delivery and system stability.

The engineer will work with Business Change, development teams, and Group IT to support, automate, and continuously improve application platforms and infrastructure using DevOps principles across development, test, production, and disaster recovery (DR) environments.

Provide end-to-end operational support for banking and enabling applications, underlying infrastructure, and platform services across Development, Test, Production, and DR environments.

Administer Microsoft Azure environments, including resource monitoring, access control, logging, and environment configuration.

Build, maintain, and support CI/CD pipelines using Azure DevOps Pipelines for automated deployments, controlled releases, and rollback strategies.

Manage releases and deployments, promoting application changes and third-party products across environments while maintaining stability and performance.

Monitor application and infrastructure health using Azure Log Analytics and Application Performance Monitoring (APM) tools; respond to alerts and performance degradation.

Perform incident, problem, and event management, including troubleshooting, root cause analysis, and implementation of permanent fixes.

Diagnose application, infrastructure, and integration issues, engaging internal teams and external vendors where required.

Perform routine maintenance, patching, and upgrades for applications and platform components.

Help ensure data integrity and availability across supported applications and reporting platforms.

Maintain and improve operational documentation, runbooks, deployment procedures, and support processes.

Participate in projects and change initiatives, contributing to scalable, resilient, and secure technical solutions.

Promote DevOps practices, automation, and continuous improvement across application support and delivery.

Ensure adherence to organizational standards, security policies, and regulatory requirements.

Core Skills and Technologies

Windows Server and IIS: Strong experience supporting and administering Windows Server 2016 or later and IIS-hosted applications.

Microsoft Azure: Azure environment administration, resource monitoring, access control, logging, configuration, and operational support.

Azure DevOps: Azure DevOps Boards, Repos, and Pipelines; hands-on CI/CD, release automation, deployment troubleshooting, and rollback.

Monitoring and log analysis: Azure Log Analytics and monitoring; experience with APM/alerting tools such as ManageEngine Applications Manager, LogicMonitor, or PagerDuty.

Incident and problem management: ITIL/ITSM fundamentals, incident prioritization, SLA awareness, troubleshooting, root cause analysis, and permanent remediation.

Application and integration troubleshooting: Ability to investigate issues across application, infrastructure, and integration layers.

Management information and data platforms: Working knowledge of SSIS, SSAS, SSRS, and Power BI, where these platforms are in scope.

Financial services: Experience in banking, financial services, or another regulated environment; awareness of security and compliance expectations.

Operational practices: Maintenance, patching, upgrades, deployment documentation, runbooks, change control, and support handovers.

Exposure to enterprise platforms: Exposure to Microsoft BizTalk, SharePoint, and Dynamics; Power BI is also listed in the role profile.

Professional skills: Prioritization under production pressure, clear communication, collaboration, proactive problem-solving, and a continuous-improvement mindset.

Job Location: Mumbai