A senior IT service delivery and digital workplace leader with over 15 years of experience managing large-scale technology operations, service desk functions, endpoint compliance, vendor governance, and transformation programs. Experienced in leading global teams, supporting enterprise users, improving service quality, and driving operational efficiency through automation, AI-enabled solutions, and structured governance.
Key Capabilities
Global IT Service Delivery and Operations Management
Digital Workplace and End User Services
Service Desk Transformation and ITSM Governance
Endpoint Compliance, Patch Management, and Audit Readiness
Vendor Management and SLA / KPI Governance
Automation, AI, Chatbots, and Self-Service Adoption
Customer Experience Improvement and Operational Excellence
Large Team Management and Stakeholder Engagement
A senior IT service delivery and digital workplace leader with over 15 years of experience managing large-scale technology operations, service desk functions, endpoint compliance, vendor governance, and transformation programs. Experienced in leading global teams, supporting enterprise users, improving service quality, and driving operational efficiency through automation, AI-enabled solutions, and structured governance.
Key Capabilities
- Global IT Service Delivery and Operations Management
- Digital Workplace and End User Services
- Service Desk Transformation and ITSM Governance
- Endpoint Compliance, Patch Management, and Audit Readiness
- Vendor Management and SLA / KPI Governance
- Automation, AI, Chatbots, and Self-Service Adoption
- Customer Experience Improvement and Operational Excellence
- Large Team Management and Stakeholder Engagement
- Bachelor's degree or diploma in Computer Science, Information Technology, or a related discipline (or equivalent practical experience).
Job description provided by EXL Service.
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