- PM-PMO support to Insurance clients
- Act as PMO lead/Secretariat for SteerCo, Delivery Action Team (DAT), and strategic governance forums, ensuring structured agenda management, executive-ready decision logs, action tracking, and follow-through on leadership commitments
- Own and govern the New Demand Pathway, working with business, technology, risk, and compliance stakeholders to improve intake discipline, delivery efficiency, prioritization quality, and portfolio throughput
- Provide embedded PMO and delivery management support across multiple workstreams, enabling portfolio capacity, delivery discipline, proactive dependency management, and consistent execution governance
- Drive continuous improvement and value creation by identifying delivery bottlenecks, standardizing PMO routines, improving governance cadence, and strengthening outcome-focused execution
- Champion Agile portfolio management practices and provide training on portfolio frameworks
- Serve as the primary interface between delivery teams and central PMO/APO services, ensuring governance standards, reporting expectations, delivery controls, and escalation protocols are consistently applied
- Enable data governance and regulatory compliance through alignment with risk and compliance teams
- Manage integration, dependencies, and cross-functional alignment across business, technology, operations, risk, and compliance teams to ensure predictable delivery and timely decision-making
- Facilitate backlog prioritization and portfolio governance, ensuring alignment with strategic objectives, funding guardrails, delivery capacity, benefits realization, and senior stakeholder expectations
- Support Agile program execution including quarterly planning and sprint alignment across multiple squads
- Lead stakeholder communication, executive reporting, and governance updates, including SteerCo packs, dashboards, status narratives, risks, decisions, and cross-geography delivery updates
- Own RAID management, including proactive risk identification, mitigation planning, dependency tracking, issue resolution, escalation management, and closure governance
- Support financial analysis and decision-making, including cost-benefit, cost of delay, and prioritization trade-offs
- Enable cross-geography collaboration through structured planning and effective communication
- Bachelor's degree in Computer Science, Business Administration, or related field; Master's degree preferred.
- 8–12 years of progressive experience in Project Management, PMO, or Program Delivery roles, with a strong track record of independently managing complex, cross-functional initiatives aligned to strategic business priorities.
- Ability to translate complex delivery, technology, risk, and compliance topics into clear executive narratives, impact assessments, decision points, and implementation roadmaps for varied stakeholder groups.
- Demonstrated ability to influence senior stakeholders, manage competing priorities, build consensus across functions, and drive accountability without direct authority.
- Comfortable making timely, data-informed decisions in ambiguous delivery environments, balancing delivery timelines, risks, dependencies, and stakeholder expectations.
- Strong problem solver with experience leading project teams, resolving delivery blockers, facilitating trade-off discussions, and maintaining momentum across complex workstreams.
- Excellent analytical, problem-solving, and decision-making skills, with the ability to prioritize competing demands effectively.
- Exceptional communication, negotiation, and stakeholder management skills, with the ability to influence leadership, collaborate across teams, and manage expectations across business and technology groups.
- Strong executive presentation, facilitation, leadership, and governance management skills, with experience preparing senior-level status updates and decision materials.
- Working knowledge of Agile, hybrid, and traditional delivery models, with practical experience supporting quarterly planning, sprint alignment, backlog governance, and multi-squad coordination.
- Strong ownership mindset with mature planning, coordination, documentation, follow-up, and team leadership skills required to manage initiatives end-to-end with minimal supervision.
Job description provided by EXL Service.
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