EXL Service Technology/Software

Manager

Kochi, India In person Full-time

Key Responsibility Areas including preferred Skills and Experience

End to end knowledge of P2P function and an ability to keep informed of trends

Develop action plans to ensure that improvement development plans are achieved.

Ensure that service levels agreements/KPI is exceeded.

Overall understanding of processes, continuous improvement work and an ability and interest in identifying and championing new ideas for possible adoption & transformation experience is added advantage.

A proven data analyst with ability to bring out metrics from any given data.

Maintain day to day operations, administration and communication to Client and leadership

Initiate meetings with various stakeholders to communicate the process deliveries and Issue resolution

Develop and maintain relationships with external system owners and vendors

Ensure Internal Control compliance and External Audit requirements are met at all times

Develop Competencies in the team, Hire right candidates for any open positions

Perform all other duties as assigned.

Ability to effectively lead a wide variety of professionals, regardless of their experience level and specific expertise in achievement of established goals and objectives

Be analytical and have the ability to visualize process performance

Strong business and customer focus

Working and managing teams in a matrix organization

Ability to build relationships, teamwork and networking in a virtual international context

Ability to manage multiple priorities, think tactically and strategically, demonstrate objectivity, be results-oriented, and show initiative and creativity

Must be a proven team player with strong collaboration skills

Closure driven, work with a sense of urgency

Proven experience in driving efficient, time sensitive and cost effective service that meets the client's needs

Technical project managers need experience and knowledge of hardware and software installation,upgrades,site maintenance and development and more. Technical project manager connects regularly with stakeholders to manage their expectations to ensure that project aligns with their goals and objectives.

Bachelor Degree 5+ Years

Job description provided by EXL Service.
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