Assistant Manager

Responsibilities

Request management: Monitor the market data inbox and platform queue, categorize requests, check required information, assign priorities, and track requests through completion against agreed service targets.

Access and entitlements: Process approved requests to provision, modify, remove, or reassign access. Coordinate with vendors and verify that requested changes have been completed before closing requests.

Approval coordination: Communicate costs using approved pricing information, obtain required business approvals, and maintain a clear record of decisions.

Employee changes: Support joiner, mover, and leaver processes by reviewing affected subscriptions and coordinating timely access changes.

Access reviews: Support periodic entitlement recertification, follow up with business owners, and investigate discrepancies between approved access and vendor records.

Contract and product records: Maintain accurate mappings between vendors, products, contracts, subscriptions, business owners, and cost centers. Identify missing or inconsistent information and coordinate its resolution.

Renewal tracking: Maintain renewal dates and notice deadlines, initiate reminders, and escalate pending decisions to the appropriate business or procurement owner.

Spend and allocation support: Reconcile subscription records, invoices, approved pricing, and allocation information. Flag discrepancies and potentially unused or duplicate subscriptions for review.

Data quality: Perform completeness, accuracy, and reconciliation checks. Execute approved bulk updates using established validation and review procedures.

Reporting and escalation: Report request volumes, backlog aging, overdue actions, entitlement discrepancies, and upcoming renewals. Escalate exceptions with clear supporting information.

Documentation and improvement: Maintain operating procedures and knowledge articles, participate in user acceptance testing, and suggest improvements to recurring manual processes.

Candidate Requirements

• Approximately 2–5 years of relevant experience in market data operations, subscription administration, software-license operations, access administration, procurement operations, or a comparable service operations role.
• Experience managing requests through defined workflows, approvals, service targets, and escalation procedures.
• Strong Excel skills, including lookups, pivot tables, data validation, and reconciliation of multiple datasets.
• Ability to maintain accurate records and investigate discrepancies methodically.
• Clear written and verbal communication, including professional correspondence with vendors and business stakeholders.
• Experience following and documenting standard operating procedures.
• Ability to prioritize competing requests, follow up on dependencies, and maintain ownership through resolution.
• Sound judgment about when to resolve an issue independently and when to escalate it.

Additional / Nice-to-Have Experience

• Administration of market data products, subscriptions, or vendor entitlements.
• Contract renewal tracking, invoice reconciliation, and cost-center allocation.
• Access recertification and employee onboarding/offboarding processes.
• Basic SQL and familiarity with Snowflake or other enterprise data platforms.
• Graduate in Computer Science, Data Science, or related field. 2-3 years of experience in data engineering or related field.