EXL Service Technology/Software

Product Analytics Engagement Manager

San Francisco, CA Hybrid Full-time

Job Location: San Francisco, CA

Work Mode: Hybrid (2-3 days/week in office)

Salary Range: $150K - $180K/Yr Base plus bonus and benefits

We are seeking hands-on product analytics professional to support a personal loan portfolio. This role will drive origination volume by identifying opportunities to increase demand generation by improving product features & funnel application conversion. The individual will monitor key performance metrics for business programs and campaigns, conduct root cause analyses when performance changes, and quantify the impact of initiatives through A/B testing. The ideal candidate combines strong analytical & problem-solving skills, SQL/Python coding proficiency, and brings deep expertise in campaign and funnel analytics.

Design and execute evaluation frameworks to assess product quality, accuracy, and user intent alignment

Define, track, and analyze KPIs and success metrics across the product lifecycle

Perform Product Analytics to understand customer behavior, product usage, and performance

Identify data, tracking, and instrumentation gaps and improve measurement capabilities

Develop and support A/B testing and experimentation to evaluate product strategies

Support data pipelines, reporting, and analytics infrastructure

Analyze feature adoption, engagement, retention, and product performance trends

Develop dashboards, reporting, and analytical insights to support product decision-making

Partner with Product, Engineering, Data Science, and Business teams to translate insights into actionable product improvements

Bachelor’s degree or higher in Engineering, Data Science, Statistics, Computer Science, or a related field

7+ years of relevant experience in Data Science, Product Analytics, or related disciplines

Proficiency in SQL and Python with experience working with large-scale products or event-based datasets

Experience with data platforms, BI/reporting, and hypothesis testing

Strong understanding of productperformance measurement and evaluation

Ability to work independently, identify information gaps, and prioritize high-impact initiatives

Experience in working with financial institutions like banks or fintech analytics

Strong communication and stakeholder management skills with the ability to work across functions

Job description provided by EXL Service.
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