Human Resources Generalist

Job Summary

The Human Resources Generalist supports the daily operations of the Human Resources Department, including employee relations, onboarding, new employee orientation, performance management, recruitment, and HR compliance. This position serves as a resource to employees and management, providing guidance on HR policies, procedures, and employment-related matters. The HR Generalist is responsible for conducting new employee orientation, addressing employee relations concerns, supporting workplace investigations, and promoting a positive and compliant work environment in alignment with PCC Community Wellness Center's mission and organizational goals.

Essential Duties and Responsibilities

Employee Relations

• Serve as a primary point of contact for employees and managers regarding employee relations matters, workplace concerns, and HR policies and procedures.
• Provide guidance and support to managers in addressing employee performance, attendance, conduct, and disciplinary matters.
• Receive, document, and address employee complaints and concerns, escalating complex or sensitive matters to the Director of Human Resources as appropriate.
• Conduct and assist with workplace investigations, including gathering information, interviewing employees, documenting findings, and recommending appropriate resolutions.
• Prepare and review employee disciplinary documentation, including written warnings, performance improvement plans, and termination recommendations.
• Participate in employee disciplinary meetings, performance discussions, and separations as needed.
• Promote consistent application of organizational policies and procedures across departments and locations.
• Support conflict resolution efforts and encourage positive working relationships between employees and management.
• Maintain accurate and confidential documentation of employee relations matters.
• New Employee Orientation and Onboarding
• Plan, coordinate, and conduct New Employee Orientation (NEO), ensuring new hires receive a comprehensive introduction to PCC's mission, values, policies, procedures, and workplace expectations.
• Facilitate orientation presentations and provide guidance on organizational policies, employee benefits, compliance requirements, and available resources.
• Coordinate with department leaders and other stakeholders to ensure a smooth and effective onboarding experience.
• Ensure completion of required new hire documentation, employment eligibility verification, background checks, and onboarding requirements.
• Track completion of orientation activities, mandatory training, and other onboarding requirements.
• Serve as a resource to new employees throughout the onboarding process, addressing questions and facilitating a successful transition into the organization.
• Identify opportunities to improve the orientation and onboarding experience, including updating materials, processes, and procedures.
• Human Resources Operations and Compliance
• Support the administration of HR programs, policies, and procedures in accordance with federal, state, and local employment laws.
• Maintain accurate employee information, personnel records, and documentation within the Human Resources Information System (HRIS).
• Assist with employee status changes, transfers, promotions, separations, and other personnel transactions.
• Monitor and track employee performance evaluations, required training, certifications, and compliance-related documentation.
• Support the administration of employee benefits, leave of absence requests, and other HR programs in coordination with designated HR staff.
• Assist with recruitment activities, including candidate screening, interview coordination, and hiring processes.
• Prepare HR reports, maintain employee records, and ensure accuracy and confidentiality of personnel information.
• Provide guidance to employees and managers regarding HR processes, organizational policies, and employment-related requirements.
• Support employee engagement, recognition, retention, and organizational development initiatives.
• Identify opportunities for process improvements and recommend solutions to enhance HR operations and service delivery.
• Maintain knowledge of employment laws, HR best practices, and regulatory changes.
• Collaborate with HR leadership and other departments to support organizational initiatives and operational needs.
• Perform other related duties as assigned.

Basic Qualifications

Experience/Training

Associate degree in Human Resources or related field required; bachelor's degree preferred.

One to three years of experience in Human Resources or a similar role, preferably with employee relations and onboarding responsibilities.

Professional Human Resources certification (PHR or SHRM-CP) preferred.

Working knowledge of federal, state, and local employment laws and HR best practices.

Experience conducting new employee orientation, facilitating training, and supporting employee onboarding.

Experience addressing employee relations concerns, conducting workplace investigations, and supporting disciplinary processes.

Strong interpersonal, communication, conflict resolution, and problem-solving skills.

Ability to handle sensitive employee matters with professionalism, discretion, and confidentiality.

Ability to manage multiple priorities and work collaboratively with employees and leadership.

Physical Demands and Work Environment

Work involves extended periods of computer use, communication, and meetings, with periodic movement throughout clinic and office settings. Ability to travel between PCC locations as needed and occasionally adjust working hours to meet organizational needs. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the position.