IT Manager

Description

Gwynedd Manufacturing, a growing defense contractor located in North Wales, PA, is a state-of-the-art manufacturing facility dedicated to producing quality products for the U.S. Department of Defense and various U.S. Federal Law Enforcement Agencies. As an innovative company offering a wide array of products, we strive to continuously develop new technology and drive process improvement.

Position Summary

Gwynedd Manufacturing is seeking an experienced IT Manager to oversee day-to-day information technology operations, infrastructure, enterprise applications, cybersecurity, end-user support, and technology vendors across multiple locations. This role will be responsible for maintaining reliable, secure, and efficient technology systems that support manufacturing and business operations.

The IT Manager will oversee the organization's Epicor Kinetic ERP environment, Microsoft 365, AWS infrastructure, VMware, server and network architecture, cybersecurity initiatives, mobile device management, Helpdesk operations, telecommunications, backups, and disaster recovery.

This is a hands-on management role that combines technical expertise with team leadership, project coordination, vendor management, and continuous improvement. The ideal candidate has experience supporting a multi-site manufacturing environment and can balance daily IT support needs with infrastructure improvements, system security, and long-term technology planning.

Key Responsibilities

• IT Operations and Team Management
• Manage daily IT operations and provide technical support across multiple company locations.
• Lead and support the IT and Helpdesk team, including workload prioritization, performance management, training, and escalation management.
• Remain hands-on with technical troubleshooting, system administration, infrastructure maintenance, and critical IT projects.
• Develop and maintain IT policies, procedures, technical documentation, support standards, and service-level expectations.
• Monitor system performance, availability, Helpdesk metrics, and recurring technical issues to identify opportunities for improvement.
• Coordinate IT projects, including planning, implementation, scheduling, resource allocation, risk management, and status reporting.
• Partner with company leadership and department managers to identify technology needs and align IT initiatives with business priorities.
• Infrastructure and Network Administration
• Manage and maintain IT infrastructure across multiple locations, including Windows Server, Active Directory, Microsoft Entra ID, Group Policy, DNS, DHCP, VMware, storage systems, switches, routing, firewalls, Wi-Fi, VPN, and site-to-site connectivity.
• Maintain reliable and secure network connectivity, server environments, endpoint standards, and infrastructure monitoring.
• Coordinate infrastructure upgrades, system maintenance, hardware replacement, capacity planning, and technology lifecycle management.
• Support telecommunications and VoIP systems, including phone services, call routing, internet circuits, and conference-room technology.
• Maintain accurate network diagrams, system configurations, asset inventories, and infrastructure documentation.
• Cybersecurity and Compliance
• Implement and maintain cybersecurity policies, controls, and procedures to protect company systems, data, and networks.
• Manage identity and access controls, multifactor authentication, endpoint protection, email security, patch management, vulnerability remediation, encryption, firewall rules, and network segmentation.
• Monitor security alerts, investigate incidents, coordinate remediation, and support incident response and recovery efforts.
• Support compliance initiatives related to NIST SP 800-171, CMMC, applicable DFARS cybersecurity requirements, and ITAR-related technology and access controls.
• Coordinate cybersecurity assessments, penetration testing, audits, security awareness training, and third-party risk reviews.
• Manage relationships with managed service providers (MSPs), managed security service providers (MSSPs), and external cybersecurity consultants.
• Epicor Kinetic ERP and Enterprise Applications
• Administer and maintain the Epicor Kinetic ERP environment, including user access, security, system configuration, updates, performance, testing, and availability.
• Coordinate ERP upgrades, patches, system changes, integrations, and troubleshooting.
• Support Epicor BPMs, BAQs, dashboards, reporting, REST APIs, customizations, MES-related technology, and third-party integrations.
• Partner with Manufacturing, Operations, Finance, Sales, Supply Chain, Engineering, and Quality to improve ERP functionality, data integrity, reporting, and workflow efficiency.
• Coordinate with Epicor consultants and development partners to resolve technical issues and implement system enhancements.
• Maintain appropriate change management, testing, documentation, and backup procedures for enterprise applications.
• Microsoft 365, AWS, and Cloud Services
• Administer Microsoft 365 services, including Exchange Online, Teams, SharePoint, OneDrive, Microsoft Entra ID, Intune, Microsoft Defender, licensing, and access controls.
• Manage AWS infrastructure and services, including networking, compute, storage, permissions, security configurations, monitoring, backups, and cost management.
• Support cloud-hosted applications, website infrastructure, DNS, SSL/TLS certificates, integrations, and deployment processes.
• Coordinate with website developers, cloud providers, and external technical partners to maintain system security, performance, and availability.
• Monitor cloud usage, licensing, and service performance while identifying opportunities to improve reliability and control costs.
• Backup, Disaster Recovery, and Business Continuity
• Manage backup and recovery solutions for Epicor, VMware, Microsoft 365, AWS, file storage, and other critical systems.
• Maintain on-site, off-site, cloud, and immutable backup strategies as appropriate.
• Conduct routine backup verification, restoration testing, and disaster recovery exercises.
• Maintain disaster recovery procedures and recovery objectives for business-critical systems.
• Coordinate recovery efforts following outages, cybersecurity incidents, hardware failures, or other technology disruptions.
• Helpdesk and End-User Technology
• Oversee Helpdesk operations and ensure timely resolution of employee IT requests and technical issues.
• Manage user onboarding and offboarding, account provisioning, access permissions, workstation setup, software deployment, and endpoint configuration.
• Maintain ticketing processes, escalation procedures, service-level expectations, and technical knowledge documentation.
• Manage endpoint security, patching, software updates, hardware inventory, licensing, and equipment replacement.
• Oversee Apple device management, including iPhones, iPads, Apple Business Manager, mobile device management (MDM), application deployment, and device security.
• Provide technical guidance and training to employees on company systems, applications, and technology policies.

Manufacturing Technology Support

• Support manufacturing technology, including Epicor MES-related systems, shop-floor workstations, production terminals, barcode scanners, production printers, and manufacturing network connectivity.
• Coordinate with Manufacturing, Operations, Engineering, Quality, and Production teams to troubleshoot technology issues affecting production.
• Support connectivity between IT systems and CNC or other production equipment where applicable.
• Maintain appropriate separation between corporate IT networks and operational technology (OT) environments.
• Identify opportunities to improve production efficiency, system reliability, and data accessibility through technology improvements.
• Vendor, Budget, and Asset Management
• Manage relationships with IT service providers, cybersecurity vendors, Epicor consultants, cloud providers, telecom carriers, software vendors, hardware suppliers, and technical consultants.
• Coordinate vendor selection, purchasing, renewals, contract negotiations, service-level agreements, and issue escalation.
• Assist with IT operating and capital budgets, technology purchasing, software licensing, cloud spending, and telecommunications costs.
• Maintain hardware and software inventories, warranties, support agreements, and asset lifecycle records.
• Evaluate technology solutions and recommend improvements based on business needs, cost, security, and operational impact.
• Coordinate hardware refreshes, software upgrades, and infrastructure replacement plans.

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, Information Systems, Cybersecurity, or a related technical field; equivalent relevant experience may be considered.
• 5+ years of progressive IT experience, including experience administering enterprise infrastructure, applications, networks, and end-user systems.
• 2+ years of IT leadership, supervisory, or team management experience.
• Experience supporting multi-site business operations and enterprise technology environments.
• Strong technical knowledge of Windows Server, Active Directory, Microsoft 365, networking, virtualization, endpoint management, and cybersecurity fundamentals.
• Experience with enterprise applications or ERP systems, preferably in a manufacturing environment.
• Experience managing backups, disaster recovery, system updates, access controls, and infrastructure maintenance.
• Experience coordinating IT vendors, service providers, technical projects, and technology purchasing.
• Strong troubleshooting, communication, organizational, project coordination, and problem-solving skills.
• Ability to balance hands-on technical work with team leadership and operational responsibilities.

Preferred Qualifications

• Experience administering Epicor Kinetic ERP, including BPMs, BAQs, dashboards, REST APIs, integrations, MES, or related manufacturing systems.
• Experience supporting IT operations in a manufacturing or industrial environment.
• Familiarity with AWS infrastructure, cloud-hosted applications, and cloud cost management.
• Experience with VMware virtualization, enterprise storage, network architecture, and multi-site connectivity.
• Familiarity with Apple Business Manager and mobile device management solutions.
• Experience supporting NIST SP 800-171, CMMC, DFARS, ITAR-related controls, or similar compliance requirements.
• Experience with NetCarrier or comparable VoIP and telecommunications platforms.
• Relevant certifications in Microsoft, AWS, VMware, Cisco, cybersecurity, Epicor, or project management are preferred but not required.

Success Measures

Success in this role will be measured by system reliability and uptime, timely Helpdesk resolution, cybersecurity performance, backup and recovery readiness, Epicor system stability, successful project implementation, vendor performance, budget management, technology lifecycle planning, and the effectiveness of IT in supporting manufacturing and business operations.

Physical and Work Environment Requirements

This position is based in a manufacturing environment and may require the following over extended periods of time up to a full 8-hour work shift (excluding lunch and breaks): stand, walk, sit, squat or bend, kneel and rise, lift, carry, push, or pull materials and equipment weighing up to — and occasionally exceeding — 50 pounds, view a computer or other digital screen, work on a computer, workstation or comparable system, and make accurate entries in such systems.

Manual dexterity and fine motor skills are required for detailed assembly and precision work. Work may take place in areas with varying temperatures or no climate control, varying noise levels, and production equipment in motion. Proper personal protective equipment (PPE) must be worn in designated areas at all times as required by company policy. Reasonable accommodations may be available to enable individuals with disabilities but are always subject to safety concerns for the employee and all team members.

Employer may require a physical assessment of the candidate’s ability to perform these tasks as a condition of an offer letter. Any assessment will be performed by a third party vendor and will be reported on a pass/fail basis with no other medical information conveyed to employer.

Equal Opportunity Employer

Gwynedd Manufacturing is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Note: This job description reflects general duties and responsibilities and is not intended to be an exhaustive list. Management may modify or assign other responsibilities as needed.