AVP, Customer Services - Emiratized

JOB SUMMARY / INTRODUCTION

The AVP, Customer Services role is responsible for the management of Middle Office & Client Services within Global Private Banking, Brokerage, and FAB Securities, supporting the Middle Office & Client Services team and operating within Group policies, organizational governance frameworks, and the approved authorization matrix.

KEY RESPONSIBILITIES

• Support the MO & CS team individually and collectively toward improved performance/quality.
• Identify and prioritize problems and solve them promptly and effectively.
• Regulate on all matters related to policy and procedures.
• Supervise the entire Middle Office & Client Services teams across in FABS Dubai Branch.
• Proactively suggest and carry out corrective measures where appropriate.
• Support both internal and external audits by fulfilling all of their demands and providing any client-related paperwork that is required.
• Consult with and support the Regulator (SCA) with any client-related needs and paperwork that is needed.
• Oversee the institutional desk for client services and middle office to guarantee that policies and procedures are followed appropriately throughout FABS.

REQUIREMENTS / QUALIFICATIONS

A business administration bachelor graduate with thorough knowledge of the procedures in the share market, operations processes and computer system in place.

Five (10+) years’ experience in financial services industry: (Brokerage, Equity, Investment and Financial markets).

Possesses an in-depth understanding of SCA and markets rules and regulations.

Must possess extensive experience within an analytical role.

Must have the ability to raise and escalate critical issues to ensure that a solid action plan is developed to resolve daily operational issues / problems. Ability to plan out and prioritize work, accurately manage and communicate status and meet agreed upon schedule/deadlines.

Strong working knowledge of local markets products and services.