Senior Lead - Investor Reporting

Location: IND, Karnataka, Bangalore

Company Summary

First American (India) is a GCC (Global Capability Center) of the First American Financial Corporation (NYSE: FAF) family of companies. FAI is a proud member of the FORTUNE 500 companies and has been amongst the Fortune 100 Best Companies to Work For® list for eight consecutive years. First American Financial Corporation provides comprehensive title insurance, closing/settlement, property data and technology solutions.

First American (India) creates quality solutions for its customers by combining software, back office, and knowledge processing operations to fulfill First American's business requirements. Our priorities are our employees, customers, and shareholders - in that order. First American (India) has been ranked amongst India's Best Companies To Work For™ 2023: Listed amongst the Top 100 by Great Place To Work® India, FAI is also certified Best Workplaces for Women and Workplace with Inclusive Practices.

ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability.

Job Summary

The role involves managing investor reporting, remittances, and reconciliation activities for mortgage loan portfolios, ensuring accuracy, regulatory compliance, and adherence to investor guidelines, including Fannie Mae (FNMA), Freddie Mac (FHLMC), and Ginnie Mae (GNMA).

Key Responsibilities

• Manage end-to-end Investor Reporting and Remittance activities for US mortgage servicing portfolios.
• Prepare and review investor reports, ensuring accurate and timely remittances in accordance with investor guidelines.
• Perform General Ledger (GL) and Custodial Account Reconciliations, identify discrepancies, and ensure timely resolution.
• Handle mortgage loan sales, servicing transfers, investor setups, and related reporting activities.
• Coordinate with Investor Reporting, Default Servicing, and other internal teams to ensure accurate reporting of loan activities.
• Ensure compliance with FNMA, FHLMC, GNMA, and applicable regulatory reporting requirements.
• Support internal, external, investor, and regulatory audits by providing accurate documentation and reconciliation records.
• Review payment applications, wire transfer documentation, and reporting exceptions.
• Identify and resolve investor reporting discrepancies to minimize financial and compliance risks.
• Assist in maintaining process documentation, policies, and procedures in line with investor guidelines.

Required Skills & Experience

• 2–5 years of experience in US Mortgage Servicing, preferably in Investor Reporting.
• Minimum 2 years of hands-on experience in reporting and reconciliation.
• Strong understanding of Investor Reporting, Remittances, and Mortgage Accounting.
• Knowledge of FNMA, FHLMC, or GNMA Investor Reporting guidelines.
• Experience in GL Reconciliation, Custodial Account Reconciliation, and discrepancy resolution.
• Familiarity with MSP (Mortgage Servicing Platform) and Investor Reporting workstations.
• Understanding of FHA, VA, and USDA loan guidelines.
• Good analytical, problem-solving, and numerical skills.
• Proficiency in Microsoft Excel, Word, and PowerPoint.
• Strong communication, attention to detail, and stakeholder coordination skills.
• Candidates with practical experience in the following areas will be preferred:

US Mortgage Servicing – Investor Reporting

• Fannie Mae / Freddie Mac / Ginnie Mae reporting
• Investor Remittance and Reconciliation
• Mortgage Accounting and General Ledger Reconciliation

Custodial Account Reconciliation

MSP Investor Reporting System

Regulatory Compliance and Audit Support

FAI is committed to create an environment that respects, supports and inspires all individuals. We do not discriminate on the basis of color, religion, sex, gender identity, sexual orientation and age. At FAI, we celebrate diversity and believe that an inclusive workforce benefits employees, the organization and our community. We are an Equal Opportunity Employer. For more information about our company and dedication to putting People First, check out https://firstam.wd1.myworkdayjobs.com/faicareers.