Fraud Detection Analyst

Location: Hicksville/100 Duffy Avenue/3201

Position Title

Location

Hicksville, NY 11801

Job Summary

The Fraud Detection Analyst plays a critical role in protecting the Bank’s assets by proactively identifying and mitigating fraudulent activity. This position is responsible for reviewing daily fraud detection reports, analyzing suspicious transactions, and making timely, risk-based decisions to prevent losses. The analyst follows established procedures to ensure timely and accurate resolution of fraud cases while supporting a secure and trustworthy banking experience for customers. The role also supports internal and external stakeholders by responding to fraud-related inquiries and collaborating with industry peers to strengthen fraud prevention efforts.

Work hours 10:30am - 7pm Monday through Friday

Fraud Detection & Case Review

• Analyze daily detection reports to identify potential fraud.
• Make real-time decisions on transaction clearance, extended holds, account flags, and service restrictions.
• Investigate suspicious transactions and escalate complex cases to senior fraud specialists as needed.
• Monitor and resolve outstanding fraud alerts and ensure timely alert disposition.
• Document findings and actions taken in accordance with internal protocols.
• Maintain department logs and prepare metrics for management reporting.

Customer & Branch Support

• Respond to “fraud in progress” alerts and inquiries from branch personnel.
• Place outbound calls to verify transactions submitted via Zelle, external transfers, mobile deposit, and bill pay.
• Provide guidance to internal teams and customers impacted by account holds, escalations or fraud-related restrictions.
• Communicate clearly and professionally to explain fraud decisions and next steps.
• Open and manage cases with vendors to resolve issues.

Cross-Functional Collaboration & Industry Engagement

Partner with internal departments to enhance fraud detection strategies and promote awareness.

Participate in fraud trend discussions and contribute to system enhancement initiatives.

ADDITIONAL ACCOUNTABILITIES

Performs special projects, and additional duties and responsibilities as required.

Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance training. Accountable to maintain compliance with applicable federal, state and local laws and regulations.

JOB REQUIREMENTS

Required Qualifications

Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent

Minimum experience required: 5+ years of branch banking experience AND/OR 3+ years in fraud

Job Competencies

Technical Expertise

• Understanding of common fraud types (e.g., phishing, account takeover, social engineering, etc.).
• In-depth knowledge of common check fraud schemes, including but not limited to: forged checks, counterfeit checks, altered checks, check kiting, check washing, third-party fraud, RDC fraud, and fraudulent endorsements.
• Ability to identify fraud patterns and apply appropriate mitigation strategies.
• Familiarity with fraud detection systems and banking platforms (e.g., DNA, Nautilus, Salesforce, Compass, Partnercare).
• Understanding of various regulatory structures, Regulation CC, Uniformed Commercial Code articles 3 and 4, and Regulation E.
• Understanding of fraud typologies and escalation protocols.
• Proficiency in Microsoft Office and fraud monitoring tools.
• Ability to navigate multiple systems quickly and accurately.
• Familiarity with web browsers (Edge, Chrome, Safari, Firefox).
• Understanding of mobile operating systems (Android, iOS).Com

Core Professional Skills

Strong analytical and critical thinking skills.

Clear and professional verbal and written communication.

Ability to work under pressure and manage multiple priorities.

Detail-oriented with a continuous improvement mindset.

High level of integrity and confidentiality.

Demonstrates a strong ability to build and maintain effective relationships with stakeholders by communicating clearly, engaging in proactive collaboration, and leveraging cross functional insights. Aligns relationship building efforts with enterprise goals to accelerate performance and drive strategic results.

Builds trusted client relationships, whether internal or external, by identifying needs and delivering tailored solutions to enhance the overall client experience.

Fosters or supports a positive work culture and productive work environment, displaying importance of effective relationships with customers and stakeholders.

Physical demands (ADA): The job requires a moderate degree of physical exertion and stamina such as standing, sitting, walking, driving or infrequent lifting.

Flagstar is an Equal Opportunity Employer - Vets/Disabled