Manager, Product Enablement

Location: Durham, NC

Fidelity will not provide immigration sponsorship for this position.

The Role

As key members of the Wealth Management and Advisory team we are responsible for partnering with distribution partners to develop, implement and support the diverse set of investment solutions to Fidelity Institutional intermediary clients. We are fortunate to contribute to Fidelity’s rapidly growing advice business and capabilities with focus on advice solutions offered to advisors, home offices, and family offices through managed offerings including model portfolios, separately managed accounts, unified managed accounts and technology capabilities and tools. This role will be responsible for supporting the development and management of Fidelity’s FMAX platform.

The Manager, Managed Platform Product Manager will support the implementation and ongoing support of Fidelity Institutional’s FMAX offerings with the following core responsibilities.

The Expertise and Skills You Bring

Support day-to-day product management activities for the FMAX platform and related managed account solutions

Assist in triaging and responding to inquiries related to managed platforms via email and collaboration tools

Contribute to product development efforts by helping gather requirements, document workflows, and support testing activities

Perform data collection and basic analysis to identify trends, usage patterns, and opportunities for product or process improvements

Partner with internal teams (technology, operations, distribution, and service) to help resolve client experience issues and operational questions

Support product lifecycle processes, including documentation, release coordination, and post-launch monitoring

Assist in preparing materials for internal stakeholders, including product updates, presentations, and reporting

Help gather feedback from distribution partners and internal teams to inform product improvements

Develop foundational knowledge of managed accounts, platform capabilities, and industry trends

BS degree required.

3-7 years of experience in financial services, product support, operations, consulting, or related roles

Interest in investment products, managed accounts, and wealth management platforms

Strong attention to detail and organizational skills with the ability to manage multiple tasks simultaneously

Analytical mindset with experience working with data (Excel or similar tools preferred)

Effective written and verbal communication skills

Ability to collaborate across teams and build strong working relationships

Problem-solving skills with a proactive, solution-oriented approach

Basic understanding of financial markets, investment products, or brokerage services is a plus

Familiarity with tools such as Excel, PowerPoint, and collaboration platforms (e.g., Teams)

The Team

In this role you will be part of a diverse, collaborative, and adaptive team tasked with helping grow Fidelity’s Managed account platform (FMAX) grow in the marketplace! We are seeking candidates who like to work in an agile and future-thinking organization who values positive change agents with an unwavering commitment to wowing our customers.

Fidelity’s Onsite Working Model

Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.

Certifications

Category

Product Management

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.